Question 1

What is Plivo?

Accepted Answer

Plivo is a cloud communications platform that enables businesses to build, deploy, and scale AI-powered voice and messaging solutions. From no-code AI agent builders to flexible APIs for developers, Plivo powers customer interactions across voice, SMS, WhatsApp, and web chat.

Question 2

How do I get started with Plivo?

Accepted Answer

Sign up for a free Plivo account to receive trial credits. No credit card is required. You can start building voice AI agents with our no-code Agent Studio, send SMS or WhatsApp messages via our APIs, or explore our full product suite from the console.

Question 3

Do I need technical expertise to use Plivo?

Accepted Answer

Not necessarily. Our no-code Agent Studio lets non-technical teams build and deploy AI agents without writing code. For developers, we offer comprehensive APIs, SDKs (Python, Node.js, Ruby, PHP, Java, .NET, Go), and detailed documentation.

Question 4

What products does Plivo offer?

Accepted Answer

Plivo offers Voice AI Agents, SMS, WhatsApp Business API, web chat agents, SIP trunking, virtual phone numbers, and Verify (OTP/2FA). All products can be used independently or combined for omnichannel customer engagement.

Question 5

What are Voice AI Agents?

Accepted Answer

Voice AI Agents are intelligent virtual assistants that handle inbound and outbound phone calls with human-like conversation quality. They can schedule appointments, manage orders, resolve support issues, and qualify leads - all with sub-500ms latency.

Question 6

What channels does Plivo support?

Accepted Answer

Plivo supports voice calls (PSTN and SIP), SMS, MMS, WhatsApp Business messaging and calling, and web chat. You can reach customers on the channels they prefer with a unified platform.

Question 7

How does Plivo pricing work?

Accepted Answer

Plivo uses pay-as-you-go pricing with no monthly commitments or minimum fees. Voice calls are billed per minute, SMS per message, and WhatsApp per conversation. Volume discounts are available for high-usage customers.

Question 8

Is there a free trial?

Accepted Answer

Yes, new accounts receive free trial credits with no credit card required. This lets you test voice, SMS, WhatsApp, and AI Agent capabilities before committing to paid usage.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and ACH bank transfers for US-based customers. Enterprise customers can arrange invoice-based billing.

Question 10

How secure is Plivo?

Accepted Answer

Plivo is SOC 2 Type II compliant and follows enterprise-grade security practices. All data is encrypted in transit (TLS) and at rest. We maintain strict access controls, regular security audits, and comprehensive monitoring across our global infrastructure.

Question 11

Is Plivo compliant with industry regulations?

Accepted Answer

Yes. Plivo supports GDPR, HIPAA, TCPA, and other regulatory requirements. We provide tools for consent management, opt-out handling, and data residency to help you stay compliant across different markets.

Question 12

Where is my data stored?

Accepted Answer

Plivo operates a globally distributed infrastructure with data centers in multiple regions. Enterprise customers can discuss data residency requirements with our sales team to meet specific compliance needs.

Question 13

What support options are available?

Accepted Answer

All Plivo accounts get access to our documentation, community resources, and email support. Business and Enterprise plans include priority support with dedicated account managers and faster response times.

Question 14

Do you offer onboarding assistance?

Accepted Answer

Yes. Our team helps with WhatsApp Business API approval, number provisioning, integration setup, and AI agent configuration. Enterprise customers receive dedicated onboarding and solution architecture support.

Question 15

Is there a contract or commitment required?

Accepted Answer

No. Plivo operates on a pay-as-you-go model with no contracts or long-term commitments. You can start and stop using our services at any time. Enterprise customers may opt for annual agreements with additional benefits.

Frequently asked questions