Powering voice agents across D2C, logistics, and e-commerce
Bolna builds AI voice agents that handle sales, support, and logistics calls for businesses across India. From abandoned cart follow-ups to delivery confirmations, their agents work around the clock. Those conversations run on Plivo.
The scale tells the story: 1M+ calls every month, with 99.9% uptime. When traffic spikes hit during flash sales or campaign bursts, Plivo handles 10x burst scaling without dropping calls.
The problem
Before Plivo, Bolna cycled through multiple telephony providers. The problems were consistent: outdated documentation, sluggish integrations, and support teams that couldn't keep pace with a platform scaling as fast as Bolna was.
“Standard providers were never built for this kind of workload. We needed infrastructure that was designed for real-time, high-volume voice AI from the ground up.”
Why Plivo
Bolna evaluated Plivo on three criteria: infrastructure reliability, integration speed, and the ability to scale without rearchitecting.
Carrier-grade reliability with flexibility for AI workloads
When you're running voice agents at scale, every dropped call is a bad experience for the end consumer. Bolna needed carrier-grade reliability with the flexibility to handle media streaming and dynamic routing. With Plivo, the reliability has been consistent whether it's a few hundred calls or a few thousand calls in minutes.
Integration in less than a day
Previous providers took weeks to get right. With Plivo, the integration was fast. The API documentation is well written and the APIs just work. Their team was always available for hand-holding, and account improvements happened quickly.
A partnership, not just a vendor
Bolna runs their own AI orchestration on top of Plivo's infrastructure. They decide where the platform ends and their own stack begins. What sets Plivo apart is that it feels like a partnership, not a vendor relationship.
The results
With Plivo as the infrastructure layer, Bolna's engineering team stopped firefighting provider issues and started building. They went from troubleshooting failed calls and chasing support tickets to focusing entirely on making their voice agents smarter. The reliability became invisible, which is exactly what good infrastructure should be.
What's next
Bolna is expanding into new verticals and geographies. As their agent volume grows, Plivo's infrastructure scales with them globally in 100+ countries and languages.
“Having Plivo as a partner gives us confidence to go after bigger customers and harder use cases. We don't need to worry about whether the platform will have issues. We know it will scale as we need it.”
