Production voice agents need two kinds of expertise. Plivo has both.
Agent orchestration makes it sound human. Telephony makes sure customers hear it.
Vapi brings orchestration expertise only. Plivo brings both.
Two layers. Two kinds of expertise.
Both platforms cover both layers. The difference is depth.
Agent Pipeline
Everything that shapes how the conversation sounds.
- Speech-to-text, LLM orchestration and text-to-speech
- Turn-taking, endpointing, interruption handling and back-channeling
- Prompts, tool calls and system integrations
- Testing, evals and call-level observability
Telephony
Everything that gets the call answered in the first place.
- Branded caller ID, CNAM, FCR and caller reputation registration
- Outbound campaigns at scale, TCPA compliant
- Sustained concurrency without answer rates dropping with scale
- Carrier-level failure visibility, so blocked calls are not silent
Why teams choose Plivo-powered voice agents
The backbone of your AI-powered applications is Plivo's voice infrastructure network, built for consistent, real-time conversations.
- Voice-to-voice latency
- <500ms
- Infrastructure uptime
- 99.99%
- Countries covered
- 150+
- All-inclusive agent rate
- $0.04/min
SOC 2 Type II 
GDPR 
HIPAA 
PCI DSS 
CSA STAR Level 1 Reasons to choose Plivo
Voice agents need orchestration and telephony
Vapi goes deep on orchestration. Plivo goes deep on both, so one team owns everything from the prompt to the dial tone.
Campaign volume without the answer rate dropping
- Caller ID, CNAM and FCR registration
- Branded caller IDs
- Reputation and blocked-call monitoring
- Filtering and blocks cleared directly with carriers
Stay unblocked as you scale up
- Volume and velocity pacing
- Burst and traffic spike management
- Average call duration monitoring
- Call content quality checks
One platform for telephony, STT, TTS, and LLM orchestration
Plivo runs the full voice AI stack in-house, so you get consistently <500ms latency, better call quality, and zero dependency on third-party tools.
Describe it in plain English, or build it in code
- Describe it in English, Vibe Agent builds it
- Code it with our APIs, CLI and Skills
- Or build on LiveKit or Pipecat, with Plivo underneath
How Plivo prices compare with Vapi
Vapi charges a hosting fee, then each leg of the stack is billed by its provider. Plivo's agent rate covers everything: telephony, voice models, transcription, and orchestration.
Platform and orchestration
Vapi
$0.0500/min
Plivo
Included
Voice telephony
Vapi
Included
Plivo
Included
Speech-to-text Deepgram
Vapi
$0.0100/min
Plivo
Included
LLM and reasoning GPT-4.1 Mini
Vapi
$0.0100/min
Plivo
Included
Text-to-speech ElevenLabs
Vapi
$0.0360/min
Plivo
Included
Cost per minute
Vapi
$0.1060/min
Plivo
$0.0400/min
| Cost component | Vapi | Plivo 62% lower |
|---|---|---|
| Platform and orchestration | $0.0500/min | Included |
| Voice telephony | Included | Included |
| Speech-to-text Deepgram | $0.0100/min | Included |
| LLM and reasoning GPT-4.1 Mini | $0.0100/min | Included |
| Text-to-speech ElevenLabs | $0.0360/min | Included |
| Cost per minute | $0.1060/min | $0.0400/min |
Vapi rates from vapi.ai/pricing, August 2026; Plivo's agent rate is all-inclusive.
AI voice agents for every customer interaction
Explore the top AI agents that streamline operations, boost CSAT, and cut resolution times - no training required.
Greet the prospects and ask gather their details and requirements.
AI Conversation
Lead capture & qualification
Capture inbound leads across chat, SMS, and voice, qualify them in real-time using smart branching logic, and instantly route high-intent prospects to your sales team.
Look up order details and provide real-time shipping updates.
AI Conversation
Customer support
Connect to Shopify or Woo to automatically manage order status, shipping updates, and product inquiries, directly on call.
Check availability and confirm booking in real-time.
AI Conversation
Appointment booking
Let customers schedule appointments via phone or chat, with real-time availability synced to Calendly or your booking system.
Troubleshoot using knowledge base and escalate if needed.
AI Conversation
Tech support
Troubleshoot common tech queries using your knowledge base, with smart conversational flows that route only complex cases to humans.
Run post-interaction surveys and gather CSAT scores.
AI Conversation
Survey & feedback
Gather timely input from customers through surveys and conversations, so you can improve continuously.
Detect channel, maintain context, and engage seamlessly.
AI Conversation
Multichannel engagement
Build agents that work where your customers are - voice, chat, SMS, or WhatsApp - with context preserved across every touchpoint.
From prompt to production
Launch your first voice AI agent in three steps.
- 01
Describe your use case
Share what you want your agent to do. Vibe Agent understands your intent and gets to work.
- 02
Let Vibe Agent build the flow
Vibe Agent connects the dots, setting up actions, triggers, and integrations automatically.
- 03
Review and launch
Test the conversation, fine-tune the details, and put your agent on a real phone number.
What our customers say
“We chose Plivo for the voice layer: calls route where we need them, at a good price and very low latency. We don't see the drops we had before.”
Scott Rosen
President and CEO, MDabroad
“Standard providers were never built for this kind of workload. We needed infrastructure designed for real-time, high-volume voice AI from the ground up.”
Prateek Sachan
Co-Founder and CTO, Bolna
“Plivo helps us operate in more than 150 countries, and that's a great selling point for us. That comes from Plivo's direct global carrier relationships.”
Chetan Giridhar
CTO, CallHub
“For almost five years we've relied on Plivo for global customer calls, more than 6 million minutes. Its reliability and ease of use is a boon to our agents.”
Eden Amirav
CEO and Co-founder, Become
Frequently asked questions
Both give you agent orchestration and phone numbers. The difference is where the expertise sits. Vapi's is orchestration, and you pick and pay the telephony, speech and LLM providers separately. Plivo builds and runs both the orchestration and the telephony, so your agent and the calls it makes come from one team, on one all-inclusive $0.04/min rate.
$0.04 per minute, everything included: telephony, voice models, transcription, and orchestration. No monthly platform fee. Volume discounts through sales.
That is decided at the carrier layer, not in your agent, so no prompt or setting fixes it. Your number needs a CNAM record, registration with the AT&T, T-Mobile and Verizon reputation programs, and a Free Caller Registry submission. Plivo runs all of that for you, and branded calling puts your business name and logo on the caller ID.
The FCC treats an AI voice as artificial or prerecorded, so marketing calls generally need prior express written consent, not just a number from a form fill. Plivo is the carrier in your call path, so attestation and blocked-call remediation sit with us rather than a third party. General information, not legal advice.
Yes. Describe the agent in plain English and Vibe Agent builds the flow in AI Agent Studio. Prefer code? Build it with our APIs and SDKs instead.
Under 500ms, voice to voice. We run telephony, speech and orchestration ourselves rather than relaying between vendors, so there are fewer hops in the audio path.
Concurrency and calls per second scale with your usage, at no extra charge. Vapi's Build plan includes 10 concurrent lines and charges $10 per extra line per month.
Rebuild your agent logic in AI Agent Studio or via the API, then run both platforms on the same calls. Move a slice of traffic first, watch task completion and transfer success, then shift the rest and port your numbers. Porting is free for US and Canada numbers.
Agent orchestration and telephony, from one team
No setup fees, no vendor lock-in, one predictable agent rate.