Origin-Based Pricing for Outbound Calls on Plivo’s Voice API and Zentrunk

We’ve introduced European origin-based pricing for outbound calls made via our Voice API and Zentrunk SIP trunking. Plivo customers are now being charged lower rates for selected calls in the European countries. The per-minute pricing is now automatically determined by the caller ID information sent when placing the call.   

Origin-based pricing means calls to the same destination have different prices depending on where each call comes from. Historically, calls originating from different locations would generally have the same underlying rates. But back in 2017, cross-border calls within Europe were regulated down to local and national rates, rather than the international rates that were applied to calls originating outside of Europe. This meant that calls within the boundaries of Europe became cheaper, while calls originating in a non-European country became more expensive.

In response to this, Plivo built origin-based routing, which ensures that calls originating from a European Economic Area (EEA) number, and terminating in a select group of 10 countries, are routed to an intra-European gateway, and calls from non-European numbers are routed through an international non-European gateway. Origin is determined by the caller ID of the call, whether it be configured in the API, PBX, or Plivo’s console via SIP trunking.

Plivo customers will now see lower costs for calls originating from any of the European countries below that terminate in Austria, Hungary, Portugal, Italy, Germany, Spain, Belgium, France, the Netherlands, or Poland:

Austria

Estonia

Italy

Poland

Albania

Finland

Latvia

Portugal

Belgium

France

Liechtenstein

Romania

Bulgaria

Germany

Lithuania

Slovakia

Croatia

Greece

Luxembourg

Slovenia

Cyprus

Hungary

Malta

Spain

Czech Republic

Iceland

Netherlands

Sweden

Denmark

Ireland

Norway

United Kingdom

We plan to expand our coverage by adding to the list of 10 termination countries in the coming months. For a full breakdown of pricing for each respective country, check out our pricing pages for voice and Zentrunk.

Getting started is easy. All you have to do is rent a number or verify a number you rent on the Plivo console from one of the qualifying countries above, then configure that number as your caller ID. The intra-European gateways will be automatically selected for your calls, and you can immediately take advantage of the lower price per call.

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