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Toll-Free SMS

Send and receive SMS and MMS on toll-free numbers across the US and Canada.

SMS API Platform
Scalable Messaging With SMS-Enabled Toll-Free Numbers
Local Phone Numbers
A Powerful Alternative to Short Codes
Toll-free numbers support A2P use cases and offer up to 10 messages/second throughput without any extra carrier surcharges.
Alphanumeric Sender ID
Voice and SMS on the Same Number
Engage via SMS and voice calls from your toll-free phone numbers to power your omnichannel strategy with your customers.
Toll Free Numbers
Instant Provisioning
Purchase and provision toll-free phone numbers instantly to start sending and receiving messages.
Robust Feature Set for All Your Business
Voice Enabled by Default
Voice-Enabled by Default
Use one number for voice and SMS. All toll-free SMS numbers can send and receive SMS messages as well as make and receive phone calls.
Improved Deliverability
Message Queueing
Send a high volume of messages with a single API request. We queue your SMS messages and deliver them for you.
Higher Throughput & Performance
Long SMS Concatenation
No more lost messages or manual chunking. Automatically split and reassemble messages longer than 160 characters (up to 1,600 characters).
Choice of Vanity Short Codes
Unicode Characters
Our SMS API supports Unicode UTF-8 to send and receive SMS text messages in any language, including Chinese, Japanese, French, Arabic, and 100+ other languages and symbol scripts.
Choice of Vanity Short Codes
Real-Time SMS Alerts and Logs
Fetch your SMS logs in real time and see detailed information, including message direction, message status, billing info, API log reports, and message timestamps.
Choice of Vanity Short Codes
Handset Delivery Reports
Get real-time business intelligence from live handset delivery receipts from supported carriers. Quickly find out exact delivery statuses for all your SMS text messages sent.
Use Cases for Toll-Free SMS
  • Customer Service
    Create the best customer care experience by providing tailored loyalty programs, accelerating support ticket responses, gathering product feedback, and sending timely order notifications, all via SMS text messages directly to customers’ mobile phones.
  • Online Retail
    Improve your engagement with customers by sending SMS text messaging contests and promotions, and improve customer service and customer loyalty through reward campaigns.
  • Marketing and Media
    Build high-impact marketing campaigns that target your customers in real time. Some of our customers use SMS to deliver time-sensitive info such as flight reservation reminders and point-of-sale campaigns.
Industries use shortcode
Industries use shortcode
  • Financial Services
    Enable two-factor authentication via SMS text message and protect your customers with an additional layer of security for any type of customer transaction, including account activity alerts, money transfers, and bill payments.
  • Transportation and Logistics
    Optimize complex logistics and virtually any process that requires instant communication by using SMS text messages: rideshare coordination, supply chain inventory tracking, order confirmations, shipment delivery, product returns and recalls.
  • Health Care
    Enhance patient experiences and rapport by improving health care communication, reducing appointment no-shows with SMS alerts, delivering time-critical emergency health services, and optimizing public health campaigns.
Pricing Comparison
United States
Number Type Plivo Other Providers Savings
Toll-free Number $1.00/month $2.00/month 50%
Outbound SMS $0.0050/sms $0.0075/sms 30%
Inbound SMS $0.0055/sms $0.0075/sms 27%
Number Type Plivo Other Providers Savings
Toll-Free Number $1.00/month $2.00/month 50%
Outbound SMS* $0.0055/sms $0.0075/sms 27%
Inbound SMS $0.0055/sms $0.0075/sms 27%
* Additional carrier charges apply to all outbound SMS messages