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Documentation Index

Fetch the complete documentation index at: https://plivo.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

Build a voice agent using Deepgram for speech recognition, OpenAI GPT-4o for conversation, and Cartesia for text-to-speech synthesis. Best for: Low latency applications requiring expressive, controllable voices.

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Prerequisites

ServiceWhat You Need
PlivoAuth ID, Auth Token, Voice-enabled phone number
DeepgramAPI key from console.deepgram.com
OpenAIAPI key from platform.openai.com
CartesiaAPI key from play.cartesia.ai

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Installation

pip install "pipecat-ai[deepgram,openai,cartesia]"

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Environment Variables

# Plivo credentials
PLIVO_AUTH_ID=your_auth_id
PLIVO_AUTH_TOKEN=your_auth_token
PLIVO_PHONE_NUMBER=+1234567890

# AI service credentials
DEEPGRAM_API_KEY=your_deepgram_key
OPENAI_API_KEY=sk-your_openai_key
CARTESIA_API_KEY=your_cartesia_key

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Pipeline Configuration

from pipecat.services.deepgram import DeepgramSTTService
from pipecat.services.openai import OpenAILLMService
from pipecat.services.cartesia import CartesiaTTSService

# Speech-to-Text
stt = DeepgramSTTService(
    api_key=os.getenv("DEEPGRAM_API_KEY"),
    # Optional: Use Deepgram Flux for better turn detection
    # from pipecat.services.deepgram import DeepgramFluxSTTService
)

# Language Model
llm = OpenAILLMService(
    api_key=os.getenv("OPENAI_API_KEY"),
    model="gpt-4o",
)

# Text-to-Speech
tts = CartesiaTTSService(
    api_key=os.getenv("CARTESIA_API_KEY"),
    voice_id="your_voice_id",  # Browse voices at play.cartesia.ai
)

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Service Details

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Deepgram STT

Real-time speech recognition with interim results and language detection.
OptionDescription
DeepgramSTTServiceStandard WebSocket transcription
DeepgramFluxSTTServiceEnhanced turn detection for conversations
Tip: Use DeepgramFluxSTTService with ExternalUserTurnStrategies for better conversation flow.

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OpenAI LLM

Chat completion with GPT-4o supporting streaming responses and function calling.
ModelDescription
gpt-4oMost capable, multimodal
gpt-4o-miniFaster, cost-effective
gpt-4-turboPrevious generation

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Cartesia TTS

Real-time voice synthesis with word-level timing and interruption handling.
FeatureMethod
Spell out textSPELL("ABC")
Add emotionEMOTION_TAG("SARCASM")
Insert pausePAUSE_TAG(0.5)
Adjust speedSPEED_TAG(1.2)
Adjust volumeVOLUME_TAG(0.8)

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Quick Start

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Inbound Calls

git clone https://github.com/pipecat-ai/pipecat-examples.git
cd pipecat-examples/plivo-chatbot/inbound

# Configure environment
cp env.example .env
# Edit .env with your credentials

# Start server
uv sync && uv run server.py

# Expose with ngrok (development)
ngrok http 7860
Configure your Plivo number’s Answer URL to your ngrok URL.

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Outbound Calls

cd pipecat-examples/plivo-chatbot/outbound

cp env.example .env
uv sync && uv run server.py

# Initiate a call
curl -X POST http://localhost:7860/start \
  -H "Content-Type: application/json" \
  -d '{"phone_number": "+1234567890"}'