How to build a PHLO and link it to an endpoint

  1. On the console navigation bar, click PHLO. The PHLO page will appear and display your existing PHLOs, if you have any. If this is your first PHLO, the page will be empty.
  2. Click Create New PHLO to build a new PHLO.
  3. On the Choose your use case modal, click Build my own. The PHLO canvas will appear with the Start node.
    The Start node is the starting point of any PHLO. You can choose between the three available trigger states of the Start node: Incoming SMS, Incoming Call, and API Request. For this PHLO, we’ll use Incoming Call.
  4. From the list of components on the left side, drag and drop the Call Forward component onto the canvas to add a Call Forward node onto the canvas.
  5. Connect the Start node with the Call Forward node using the Incoming Call trigger state.
  6. Configure the Call Forward node to select the From number using a variable. Enter all the numbers you wish to call in the To field, separated with commas.
  7. Once you’ve configured a node, click Validate to save the configuration.
  8. After you complete configuration, click Save.
    Your PHLO is now ready.
  9. On the navigation bar, click Voice > Endpoints.
  10. On the Endpoints page, click Add New Endpoint.
  11. In the Configuration section, select your PHLO from the list of PHLOs.
  12. Enter your user details, then click Create Endpoint.
    Your endpoint is created and linked to your PHLO.