Address & Identity verification

When purchasing and owning a phone number with Plivo, you need to maintain valid documents with Plivo. The documents typically required by the local authorities are:

  • Address Proof Document: The user using the phone number must provide a valid address at the time of purchasing a phone number. The address proof must be a residential or business address of the user using the phone number. Make sure to keep the address updated throughout the use of the phone number.
  • Identity Proof Document: The user using the phone number must provide a valid identity proof at the time of purchasing a phone number. The identity proof must be of the user using the phone number. Make sure to keep the identity proof updated throughout the use of the phone number.

The following list of documents are widely accepted as proof for Address and Identity:

  • Government issued ID
  • Passport
  • Driver’s license
  • Business Registration Document

Activating a Phone Number with Verification is a simple 4 step process.

  1. Number Purchase
  2. Linking/Uploading Verification Documents
  3. Document Validation
  4. Phone Number Activation

Phone Number States

Following are the states of the Phone Numbers Verification:

  • Active: The Phone Number does not require verification or the verification is successful.
  • Inactive: The Phone Number requires some action based on the Verification Status.

Note:

  • If documents are pending to be submitted or rejected by the carrier, then you must upload new documents. You can either link an existing document or upload a new one.
  • If a document is already is submitted for a number and is in the process of verification, the status will display “Pending Verification”.

Purchasing a Phone Number

Note: Before you purchase a number, a notification will display the type of documents to be submitted for address and identity verification. For countries with no prerequisites on the address and identity verification, no documents are required.

To buy a phone number

  1. Login to Plivo Console and click Phone Number.
  2. On the Numbers page, click Buy New Number. image alt text

  3. On the Search & Buy Phone Numbers page, search for available Phone Numbers based on your location, and then click Buy Number against the phone number that you wish to purchase.

  4. On the Buy Number page, verify the number details, and then click Buy Number.

You have now purchased a phone number. If the number requires documents for verification, you can either use existing documents in your Plivo account or upload new documents.

  • To link an existing document to a phone number, search from the list of uploaded documents by entering either the Country, Alias Name, or the Document ID. Only relevant documents that can be linked to the document will appear in the search results.
  • Click Upload New Documents if no matching documents are found or if you want to upload new documents. You will be redirected to a new tab to fill the information needed to activate the number.

  • The documents will be submitted for verification. Once the verification is successful, An email notification will be sent to you about the acceptance and the phone number will be automatically activated.

Linking documents after purchase

You can choose different documents or upload new ones from Your Numbers screen.

image alt text

Your Numbers page displays all the Phone Numbers that are currently in your account. It also displays the Status and Verification status of the Phone Numbers.

Linking new documents when the documents are rejected

You will be notified with an email as soon as the verification process is complete. In case your documents are rejected, you must link the number with a new document to proceed with verification.

To start using the number, you must provide a new document.

To add a new document

  1. Login to Plivo Console and click Phone Number.

    image alt text

  2. On the Your Numbers page, check for the status against your number.
  3. In-case of inactive numbers, click Link Documents to add new documents to your number.

You can either link a new document or link an existing document from this screen

Managing Documents

The list of all previously uploaded documents is available in the Address & Identity section of Phone Numbers. Documents will be marked “Accepted” or “Rejected” after the verification. A document can be in “Pending” state for the maximum of 24 hours, while it is being verified.

  1. On the Address & Identity page, click the document ID to view the information of the submitted document.

    image alt text

  2. Click Download to download the submitted document.

To upload new documents

  1. Login to Plivo Console and click Phone Number.

    image alt text

  2. On the Numbers page, click Address & Identity.

    image alt text

  3. On the Address & Identity page, click Add New Document.
  4. On the Add Verification Document window, fill up the form with all necessary details.

    image alt text

  5. Under Upload Proof, click Choose File to navigate and select the document you wish to upload.

    image alt text

  6. Click Submit to upload the new document for verification.

The document will be submitted for verification. You can link this document to the Phone Number from Your Numbers page in the console.