The New and Improved Plivo Console

Feb 18, 2020
The New and Improved Plivo Console

From our product design to our documentation, everything we do is designed to help you simplify your business communications, including the way you get set up, how rapidly you deploy, and how you manage day-to-day operations. That driving force applies to the Plivo console as well.

That’s why we’re launching an update to the Plivo console that includes changes to both the information architecture and UI. With this update:

  • All product applications appear in a left navigation menu
  • All components such as endpoints, call logs, alerts, and geo permissions nest within the left menu
  • Links to documentation and support pages and billing and account information is consolidated at the bottom of the panel

In addition, we’ve standardized the interface across our products, creating a unified system that gives users a more comfortable workspace that’s faster and easier to navigate.

  • Streamlined navigation panel: We’ve moved the navigation to a collapsible side-panel format. This new layout makes it easy to move between product workspaces and creates more room for working on your applications.
  • More intuitive billing and account sections: The new format cleans up the billing and account sections and creates two separate areas: one for all things related to finance, including payments and invoices, and one for all things related to account security, such as users, subaccounts, team, and user credentials.
  • Optimized view of application configuration: Now you can see at a glance all the details of your application configuration — phone numbers, all associated URLs for both voice and SMS, and SIP endpoints — without having to click through multiple layers to verify or modify the application configuration.
  • URLs for quick editing: We’ve taken a couple of steps out of item editing. Instead of going to an entity list (Applications, Endpoints, Phone Numbers) and scrolling through a list of items, now you can navigate directly to an entity URL and edit.
  • Easier UI for configuring phone numbers: We’ve eliminated multiple steps so that you can see the phone number configuration in the same panel where you see Your Numbers, and you can modify or attach a number to an application from the same screen.
  • Simpler phone number identity documentation: Some countries require address and identity documentation before you can use a specific phone number. We’ve added two new features in the console that simplify the documentation process. First, we’ll tell you upfront about whether the documentation is required. Second, when you buy the number, you’ll have the option to attach the documentation.
  • Product overview featuring analytics: We’re updating the analytics dashboard to give every product an overview page that will present a snapshot of product-specific analytics.

As always, we look forward to hearing your feedback about these changes.

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