Plivo Reliability - Introducing Our New Status Page

As part of delivering on our 99.95% promise, we’re introducing our updated status page. Think of this as our internal checks and balance system to ensure that we’re not only abiding by our uptime SLA, but we’re also offering full transparency while doing so. Plivo’s revamped Status Page gives our customers a real-time view into our service availability, as well as the status of telecom carriers globally.

Watch this short video for an overview of the new page or keep reading to learn what’s changed. We have covered it in video. Please have a look.

 

Categorization of Plivo Vs. Carrier Partners

We’ve categorized uptime by our different services, and under each section, you’ll be able to differentiate between the incidents related to Plivo’s software, versus carrier partners’ connectivity, which indicate any issues outside of our network (and essentially, outside of our control). We’ve also broken down carrier connectivity status by region, which you can view by clicking the plus sign in the top-right corner of each section.

Easier-to-use Interface

Our simplified UI helps page visitors navigate through the page seamlessly and check the statuses of the respective Plivo products and services. Any upcoming maintenance conducted by the external carriers will be reflected in the “Scheduled Maintenance” section, and you’ll see that the “Past Incidents” section will link out to a more detailed “incident history,” for more information about any service degradation, and the times in which they have, or will, occur.

You can also navigate to these sections through the top header.

Status Categorization

Each section has a lookback of 30 days, and each status component is color-coded per the severity of the incident, including Operational, Under Maintenance or Scheduled Maintenance, Degraded Performance, Partial Outage, and Major Outage, giving you real-time visibility and transparency into any critical issues.

Ongoing Subscription to Updates & Incidents

Anyone who wants to receive automated email notifications whenever the Plivo Status Page creates, updates or resolves an incident, can do so by clicking the “Subscribe to Updates” button in the header.

Upon submitting your email, you can specify by service type, so that if you only want to be notified of any incidents regarding the Messaging API, for example, you can indicate as such by check-marking the respective fields, and clicking “Save.”

Please note that the new status page has a more extensive list of subscription options at both the Plivo services side and the carrier partners side. Look for the subscription option in your console header.

We also want to remind you that we have carried over the “System Metrics” section from the old statuses page, which means you will still have a real-time view into our API uptime and response times during different intervals of the day, if you wish to get that granular.

Quickly Identify Issues With Our Redesigned Status Page

Having visibility into service issues is a critical step in any incident resolution process and that’s why our improved status page will provide so much value to Plivo users. From the real-time status of all Plivo products and services and global telecom carriers to incident categorization and the ability to subscribe to updates, we’re making it even easier for our customers to get to the bottom of any issues.

Have questions about these changes or want more information? Watch the video if you haven’t already or reach out to the support team for help!

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