New Plivo Status Page

We’re happy to launch a new Plivo status page to bring you more information about our network status. We understand how disruptive incidents can be to your business, so we designed this page to provide relevant, timely, and detailed information about each incident, update, and scheduled maintenance. On the page you can (and should) subscribe to email notifications that we send whenever we create, update, or resolve an incident.

A status page is the best way for SaaS companies like Plivo to communicate service status and unscheduled downtime, and we’ve had one since 2013. Status pages eliminate unnecessary communication (and miscommunication) and enable engineering and support teams to identify and fix issues more efficiently.

Our original homegrown status page required a lot of time and effort to update and maintain. Our new page provides better visibility in near real-time into the condition of Plivo’s global network and acts as a central dashboard for all updates related to the Plivo platform, including:

  • System status: Near real-time details of the availability of all Plivo systems and how any disruption affects Plivo’s products and services.
  • Outages and incidents: Incident reports about network events detailing the potential impact on platform services.
  • Updates and maintenance: Notice of updates and maintenance scheduled for the Plivo platform with details regarding what’s being updated, the date and time, and the potential impact on services.

Benefits

Here’s a list of what you can expect from our new status page.

Detailed status for each function

We monitor each Plivo service separately to ensure that we can report on exactly what’s affected by a particular incident. Each function is also allocated one of five statuses to help communicate its condition:

  • Operational: The function is working as expected and in a timely manner.
  • Degraded Performance: The function is working but is slow or impacted in a minor way. This can include minor increases in latency and degradation of voice quality.
  • Partial Outage: The function is down for a subset of customers but is working for the rest.
  • Major Outage: The function is unavailable for all customers.
  • Maintenance: The function is undergoing scheduled maintenance and may experience degraded performance.

Better communication during service disruptions

We constantly monitor our systems for irregularities so we can proactively notify our users of incidents. In the event of unscheduled downtime, we’ll display active incidents at the top of our status page. Our team will also provide updates at each step of the evaluation and service restoration process, including investigation, identification, monitoring, and resolution. By clicking on a button on the upper right of the page, you can subscribe to receive these updates via email.

System performance metrics

Our team is committed to reliability and transparency. We’ve added system metrics to our status page to let current and prospective customers check records of our uptime and response time on a daily, weekly, or monthly basis.

Screenshot 4 Status Board Launch

Scheduled maintenance and upgrades

We’re constantly making improvements to our platform. When we have major updates and upgrades, we’ll display notifications at the top of the status page with details on the potential service interruption duration. We’ll also send out an email reminder 60 minutes before maintenance start times to everyone who’s subscribed to the status page.

Historical incident reports and post-mortems

The status page hosts a repository of all incident and performance information. We’ve ported all the data from our prior status page so that our customers have access to the complete outage history dating back to the day we implemented our status page in June 2013.

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