Get Started with Regulatory Compliance

    A step-by-step guide to renting and activating regulated phone numbers can be found on Plivo console and is summarized here:

    • Go to the Phone number Buy page on console and search for the phone number of your choice.
    • The compliance requirements of a phone number can be viewed under the “Regulatory information” section

      Regulatory Information Section

      Note: If the Regulatory Information section is not present then the phone number has no regulatory requirements and will be active for use instantly.
    • Review the Regulatory information required in the first step and press “Continue” to navigate to the “Compliance” step. Regulatory Compliance Config

    • Once the relevant end-user type is selected, the next step is to assign a Compliance Application to the phone number. Eligible compliance applications already created will be listed in the drop-down. Alternatively, one can choose to create a new compliance application by clicking on “Add New”

    • Clicking on “Add New” opens a new screen. Provide a friendly name to the compliance application and click on “Continue” New Compliance Application

    • On the next step of the Compliance Application creation, provide the necessary information and supporting documents based on the compliance requirements of the phone number. Here one can choose to create new documents or use existing documents from the drop down. Once the necessary information has been entered, click on “Submit Application”. At this point you be will navigated back to the phone number rental flow where you can map the newly created Compliance Application to the phone number

      Add Supporting Docs

    • Click on “Buy Number & Continue” to add the phone number to your account. At this point the phone number Compliance Status is “in-review” and is currently being reviewed by Plivo. Phone numbers undergoing review can be viewed and configured on the Pending Numbers page.

      Note: The phone numbers on the Pending Numbers page are undergoing review and will not be available for use until approved.
    • Once the documents and information provided are found to be valid and in-line with the regional requirements, the phone number is activated and is subsequently available for use for Voice and SMS services. Email notifications giving details about the review process are sent over email to the registered email address.