To start using the Plivo Integromat integration, you need:

    Supported triggers

    You can use these triggers to trigger your scenario on Integromat:

    • SMS Received: Trigger gets activated for every new SMS that is received (supports webhooks as instant triggers)
    • Call Received: Trigger gets activated for every new incoming call (supports webhooks as instant triggers)
    • New Recording Added: Trigger gets activated for every new recording that’s added to your account

    Supported actions

    You can perform these Plivo-powered actions on Integromat:

    • Send SMS: Send an SMS message to any phone number
    • Make call and speak text: Make a call to any phone number and speak specified text
    • Make call and play audio: Make a call to any phone number and play an audio file
    • Respond to incoming call: Respond to an incoming call by returning Plivo XML

    If you’re using a Plivo trial account, you can send messages and make calls only to verified sandboxed numbers.

    Sample workflows

    Here are a few sample workflows that you can build using this integration:

    • Get SMS notifications on your phone number
    • Send SMS reminders and alerts to your customers
    • Run a live SMS poll
    • Send SMS and voice OTPs to verify your users
    • Forward an incoming call to your personal phone number
    • Build an interactive voice response (IVR) system that can take orders or check an order status

    A few more details

    • Instant triggers use webhooks internally and are auto-assigned to the Plivo number you select while setting up the workflow. Any other Plivo application that was assigned to that number previously will be removed.
    • If you need multiple numbers to trigger the same scenario on Integromat, assign all those numbers to the Plivo application that’s auto-created by Integromat.
    • You cannot have instant SMS and instant call set up simultaneously on a single Plivo number by default. However, you can achieve this by manually changing the webhook URLs — which is recommended only for advanced users.

    Report any feedback or problems with this integration by contacting the Plivo support team.

    Next steps