Why Use Plivo for Interactive Voice Response?
- Ease of use — Plivo’s easy-to-use APIs and XML make it straightforward to create custom IVR flows that cater to your business needs.
- Flexible input — Plivo supports responses by voice or by DTMF keypresses on customers’ phone keypads.
- Outbound IVR support — In addition to using IVR as an auto-attendant for inbound calls, companies can create custom menus for outbound use cases such as surveys and voting.
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Interactive voice response (IVR) lets incoming callers reach individuals or prerecorded information by making choices in response to a menu of prerecorded or text-to-speech messages, without having to speak to an agent. Callers and call recipients can respond to prompts via Touch-Tone keypad presses or by speaking; the IVR system uses speech recognition to determine the respondent’s choices. IVR solutions can handle larger call volumes than operators and reduce costs associated with customer service.
- Improved customer experience — Let callers find the resources they want quickly, saving them time on hold and getting them to the best department, agent, or recorded information to meet their needs.
- Improved organizational efficiency — Avoid having a dedicated receptionist, and lower the time staff have to spend on the phone. Improved availability — Provide information after hours even if you’re not open 24 hours a day.
- Improved availability — Provide information after hours even if you’re not open 24 hours a day.
- Improved business image — Make your business sound professional with a professionally recorded spoken IVR menu.
To get started, rent a Plivo phone number, then visit one of our IVR use case guides, where we provide annotated code samples in seven widely used web coding languages that show you just how to set things up. You can complete the whole process, from number rental to testing your new code, in less than an hour.
That depends on how you define “types.” IVR for inbound calls is most common, but you can support IVR on outbound calls too. There are also two ways to enter responses: via Touch-Tone keypad presses and by speech recognition.
While inbound IVR is more common, you can use outbound IVR to automatically call numbers and solicit information from call recipients.
IVR call flow is the path a caller takes through the IVR menu system. IVR systems provide numerous call flows to let callers get to the department, agent, or information they’re looking for.
The easiest way to incorporate IVR into your applications is by using Plivo’s APIs. We have SDKs for seven popular web development languages, and we’ve written an IVR use case guide in each language to help you get started quickly.