AI for Order Tracking Support

Address 'Why is my tracking information not updating?' issues effortlessly

Customers often face issues with tracking their packages, especially when the tracking information stops updating. This can lead to frustration and a surge in support queries, which can overwhelm your customer support team. Addressing these queries efficiently and accurately is crucial to maintaining customer satisfaction and loyalty.

Human Support

Customer submits a support ticket with the query.
Support team manually reviews the tracking information.
Investigation started to identify possible issues delaying the update.
Customer is contacted with a response, typically within 24 to 48 hours.
Follow-up performed based on customer feedback.

Avg resolution time

24 to 48 hours

AI Support

Customer initiates the query 'Why is my tracking information not updating?'
AI instantly accesses the latest tracking data from integrated systems.
Analyzes potential reasons for the delay using historical data and algorithms.
Provides an immediate detailed response to the customer, outlining possible reasons and next steps.
Continuously learns to enhance accuracy and resolution time with every interaction.

Resolution time

Instantly to a few minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Immediate Resolution

Resolve tracking issues instantly without human intervention.

Cost Efficiency

Reduce operational costs by automating frequent queries.

Enhanced Customer Satisfaction

Increase CSAT scores with faster, accurate responses.

Implementation

Integration: Easily integrate with existing order management systems to pull real-time tracking data.
Customization: Tailor responses based on specific industry requirements and customer preferences.
Deployment: Deploy the solution across multiple channels, including chat, email, and voice, to ensure customer reach.

Testing: Thorough testing to ensure the AI system handles real-world scenarios effectively.
Monitoring and Optimization: Constant monitoring and machine learning algorithms to refine responses over time.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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