AI for Order Tracking Support

Handle 'Why is my package at the local post office?' inquiries with ease

Order tracking queries are among the most common concerns that frustrate customers when awaiting parcels. A frequent question we encounter is 'Why is my package at the local post office?'. This query not only involves a simple tracking concern but can also lead to further questions about potential delivery delays or required actions needed from the customer.

Human Support
  • Customer submits package inquiry via phone or email.
  • Customer service agent retrieves tracking information.
  • Analyzes current status and location manually.
  • Communicates the findings to the customer.
  • Proposes next steps or action required, if necessary.
Avg resolution time
24-48 hours
AI Support
  • Receives package inquiry through digital platform.
  • Accesses current tracking status seamlessly.
  • Analyzes and interprets tracking data.
  • Provides immediate response to the customer.
  • Suggests possible actions or reassurance for next steps.
Resolution time
Less than 5 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Rapid Response Time
Instantaneous updates delivered to the customer.
Cost Efficiency
Reduces the need for a large customer support workforce.
Higher Customer Satisfaction
Enhanced experience with faster and accurate resolutions.

Implementation

  • Integration: Seamlessly integrates with existing CRM and eCommerce platforms to access customer data instantly.
  • Customization: Tailors the responses and actions based on business and customer needs.
  • Deployment: Quick deployment with minimal disruption to current systems.
  • Testing and Monitoring: Regular testing to ensure accuracy and relevance of support.
  • Optimization: Continuous learning algorithms optimize the solution for various unforeseen inquiries.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
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Streamline your customer support with Plivo AI

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