AI for Order Tracking Support

Improve team KPIs by automating 'Why is my order stuck in customs?' cases

E-commerce customers commonly encounter issues with their packages being held up at customs, leading to a flurry of inquiries and an overwhelmed support team. This specific problem not only impacts customer satisfaction but also strains operational efficiency. Addressing these inquiries promptly and accurately is essential to maintain customer trust while managing workloads effectively.

Human Support

Customer submits a query about their order status to the support team.
Support team logs into various tracking systems to verify status.
Engage with logistics partners for detailed status updates.
Respond to the customer with available information and potential next steps.

Avg resolution time

24-48 hours

AI Support

Customer submits a query about their order status.
AI immediately processes and recognizes the 'customs delay' issue.
Accesses relevant data regarding the shipment status in real-time.
Provides the customer with instant detailed updates and actionable insights regarding their shipment.

Resolution time

Instant to 5 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

LEARN MORE

Advantages of AI Support Solution

Boost in Efficiency

Reduce workload from repetitive inquiries.

Cost Reduction

Less human intervention means lower support costs.

Enhanced Customer Satisfaction

Faster responses lead to happier customers.

Implementation

Integration: Easily integrate Plivo AI with your existing CRM and order management systems.
Customization: Configure AI responses to align with your specific business processes and priorities.
Deployment: Swift deployment, ensuring rapid utilization and capture of benefits.

Testing: Conduct thorough testing to ensure accuracy and reliability of AI responses.
Monitoring and Optimization: Regularly monitor AI performance and optimize configurations for continual improvement.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

CHECK PLIVO AI

Automate Other Related Queries

Streamline your customer support with Plivo AI

BOOK A FREE DEMO TRY LIVE PREVIEW