AI for Order Tracking Support

Handle 'Why did my order split into multiple deliveries?' seamlessly

In the world of online shopping, one common question that often arises is, 'Why did my order split into multiple deliveries?' Customers frequently find themselves puzzled when their single order is divided across different shipments. This situation can lead to confusion, delays in receiving the entire order, and dissatisfaction if not communicated properly. Addressing this concern efficiently is crucial for maintaining a positive customer experience.

Human Support

Customer submits a support ticket.
Ticket is assigned to a human representative.
Representative reviews order details and logistics.
Drafts a response to explain order split.
Customer waits for email or call resolution.

Avg resolution time

1-2 business days

AI Support

Customer inquiries are instantly received via the platform.
AI analyzes the query context regarding order splits.
Accesses order history and logistics information.
Provides clear, instant explanations or solutions.
Automated follow-up to ensure customer satisfaction.

Resolution time

Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Immediate Response Time

AI provides instantaneous solutions, reducing wait times.

Cost Efficiency

Lower overhead costs compared to traditional support.

Improved Customer Experience

Enhanced satisfaction through consistent and accurate responses.

Implementation

Integration: Seamless integration with existing systems, allowing streamlined communication across platforms.
Customization: Tailor the solution to match specific business processes and customer needs.
Deployment: Quick and efficient deployment, minimizing operational disruptions.

Testing: Rigorous testing to ensure robustness and reliability across use cases.
Monitoring and Optimization: Continuous monitoring for performance improvements and error handling.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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