AI for Order Tracking Support

Seamlessly handle 'Which courier is handling my delivery?' support cases

Customers often face confusion and frustration around determining which courier is handling their deliveries. This results in numerous customer service calls, emails, and chats, which can be a strain on resources.

Human Support

Customer contacts support via call or email with query
Support agent manually retrieves the order information
Agent verifies the courier information from records
Agent communicates the answer to the customer
Resolution provided in 1-2 hours on average

Avg resolution time

1-2 hours

AI Support

Customer initiates a query with 'Which courier is handling my delivery?'
AI accesses relevant databases to retrieve shipment details
AI instantly identifies the courier handling the delivery
Customer receives seamless and precise response in real-time

Resolution time

Instantly

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Instant Query Resolution

AI provides real-time answers to courier inquiries.

Reduced Operational Costs

Automation lowers the need for extensive human resources.

Enhanced Customer Satisfaction

Accurate and swift handling of queries boosts customer happiness.

Implementation

Integration: Plivo AI easily integrates with existing IT infrastructures, ensuring seamless operation with current data systems.
Customization: Tailor the AI responses to align with specific operational practices and customer preferences.
Deployment: Quickly deploy the AI solution across multiple customer contact channels for immediate impact.

Testing: Rigorous testing phases ensure AI responses are accurate and reliable.
Monitoring and Optimization: Continuous tracking of AI interactions to refine and improve the response quality over time.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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