AI for Order Tracking Support

Reduce costs on 'What's the timeline for my order's shipping updates?' queries

Many customers experience frustration when trying to track their order status. They often have to sort through confusing online interfaces or wait on hold for human support, which can lead to decreased satisfaction and increased operational costs for companies. This is where AI-powered solutions come into play, providing swift, accurate responses to customers' order tracking queries.

Human Support

The customer contacts support, usually involving queue time.
The support representative manually checks the order status.
Customer is informed via phone, email, or chat.
If necessary, follow-up communication may occur to verify resolution.

Avg resolution time

30 minutes

AI Support

The customer speaks or types their query into the system.
AI rapidly analyzes the query using NLP technologies.
It accesses the order management system for real-time updates.
A response is generated providing the current order status.
If the query is out of AI's scope, it escalates to human support.

Resolution time

2 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Cost Reduction

Substantial Savings Through Automation

Enhanced Efficiency

Faster Response Times with AI

Scalability

Handle Raised Demands Effortlessly

Implementation

Integration: Seamlessly integrate with existing order management systems for real-time data access.
Customization: Tailor AI responses to align with company’s tone and style.
Deployment: Quick setup with cloud-based architecture, allowing for minimal IT resource diversion.

Testing and Monitoring: Continuous testing environments to ensure accuracy of AI responses.
Optimization: Regular updates and learning opportunities for AI models to handle new trends efficiently.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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