AI for Product Recommendations

Streamline 'What's the most durable product in this category?' support

Choosing the most durable product within a category can be an overwhelming task for customers, especially when faced with a multitude of options and technical specifications. With Plivo's AI-powered support agent, customers receive quick and accurate recommendations, ensuring they pick the right product without delay.

Human Support

Customer queries about product durability received.
Allocate request to human support agent.
Agent reviews product catalogs and specifications.
Respond to the customer with recommendations.
Follow up for additional questions or clarifications.

Avg resolution time

2-4 hours

AI Support

Receive customer query asking about durability.
Analyze the product category data.
Instantly provide the user with tailored product recommendations based on durability metrics.
Ensure customer satisfaction by addressing further inquiries or offering supplementary information.

Resolution time

Instant

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Cost Efficiency

Reduced Customer Service Costs

Enhanced Customer Experience

Accurate and Prompt Responses

Scalability

Handle High Volumes of Queries Effortlessly

Implementation

Integration: Seamlessly integrate with existing ecommerce platforms to enhance support capabilities.
Customization: Tailor the AI to align with brand voice and product specifications for better customer alignment.
Deployment: Launch the AI agent with minimal setup, ensuring businesses can immediately leverage powerful support functionalities.

Testing and Monitoring: Constantly analyze AI interactions to ensure high-quality responses and refine suggestions further.
Optimization: Continually optimize the AI learning algorithms for improved accuracy in product durability recommendations.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

Streamline your customer support with Plivo AI

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