AI for Product Recommendations Support

Enhance Efficiency for 'What’s the Most Customizable Option?' Inquiries

In the world of ecommerce, customers often face challenges in finding the most customizable options for products that suit their specific needs. Conventional customer support systems may not always address these inquiries effectively, leading to longer resolution times and customer dissatisfaction.

Human Support

Customer submits a query through the support platform.
Support agent receives and reviews customer inquiry.
Agent researches available product options and customization features.
Agent compiles and sends the best possible recommendations to the customer.

Avg resolution time

15-20 minutes

AI Support

Utilizes machine learning algorithms to understand customer preferences in real-time.
Instantly processes inquiries about product customization options.
Provides personalized recommendations based on customer input.
Sends tailored responses that meet or exceed customer expectations.

Resolution time

5-10 seconds

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Speed of Response

Delivering Near-Instant Answers

Accuracy and Relevance

Providing Tailored Product Suggestions

Cost-Effectiveness

Reducing Overall Support Expenses

Implementation

Integration: Plivo's AI seamlessly integrates with existing ecommerce platforms, ensuring smooth implementation without disruption.
Customization: Tailor the AI responses to align with brand voice and customer expectations.
Deployment: Swiftly deploy our AI solutions across multiple support channels for comprehensive support coverage.

Testing: Conduct thorough testing to ensure the AI performs efficiently under various scenarios and inquiries.
Monitoring and Optimization: Continual improvements based on interaction data, enhancing the AI's accuracy and performance.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

Streamline your customer support with Plivo AI

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