AI for Product Recommendations Support

Streamline 'What’s the most compact option?' inquiries

Customers often face difficulties when trying to find the most compact product option among a range of offerings. This leads to numerous support queries seeking guidance on selecting the best fit based on size, portability, and functionality.

Human Support

Customer reaches out via email or call with their query.
Support team registers the query in the CRM system for tracking.
Support agent reviews the product database manually.
Answers the customer with potential compact product options based on availability.
Follows up with additional support if required.

Avg resolution time

24-48 hours

AI Support

User queries 'What is the most compact option?' on the platform.
The AI immediately analyzes the query context and product database.
Identifies and suggests the most suitable compact product options instantly.
Provides additional product details and reviews for informed decision-making.

Resolution time

Instant or within minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Reduced Response Time

AI delivers immediate recommendations.

Enhanced Customer Experience

AI ensures accurate and personalized responses.

Cost-Efficiency

Reduces reliance on human support, saving costs.

Implementation

Integration: Compatible with existing CRM systems, allowing seamless incorporation into support workflows.
Customization: Tailors AI responses to specific product lines and customer needs.
Deployment: Implemented swiftly across platforms, ensuring no downtime.

Testing and Monitoring: Regular assessments to ensure the accuracy and efficiency of responses.
Optimization: Continuous learning and updates to align with current industry trends and consumer demands.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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