AI for Product Recommendations

Automate 'What’s the best item for travel?' suggestions

Customers often seek personalized product recommendations, especially when they are planning trips. Traditional methods of support struggle to provide quick, relevant suggestions, leading to customer dissatisfaction and increased operational costs.

Human Support
  • Customer issues a request for travel product suggestions.
  • A human support representative receives and reviews the inquiry.
  • The representative examines customer preferences manually.
  • After a detailed assessment, the representative suggests suitable products.
Avg resolution time
4-6 hours
AI Support
  • The customer initiates a query regarding travel-related products.
  • Plivo AI quickly interprets the request using advanced natural language processing.
  • AI recommends a list of products tailored to individual preferences and necessities.
  • The customer reviews options and selects the best-suited product.
Resolution time
45 seconds

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Increased Efficiency
Rapid Response Times
Cost-Effectiveness
Lower Operational Costs
Enhanced Customer Experience
Tailored Recommendations

Implementation

  • Integration: Integrate AI systems seamlessly with existing platforms to enable efficient processing of customer queries.
  • Customization: Tailor the AI to understand specific product ranges and customer demographics for better accuracy.
  • Deployment: Roll out the AI support system across all customer interaction touchpoints for unified service experience.
  • Testing: Continuously test AI systems to ensure accuracy in recommendations and decision-making processes.
  • Monitoring and Optimization: Regularly monitor AI performance metrics and adjust algorithms to align with evolving customer preferences.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
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Streamline your customer support with Plivo AI

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