AI for Order Tracking Support

Automate 'What should I do if my package is lost?' resolutions

In the fast-paced world of e-commerce, customer expectations are higher than ever. One of the most frequent and urgent queries from customers revolves around order tracking and the unfortunate scenario of lost packages. Traditionally, these queries are time-consuming and costly to resolve through human support agents. Addressing these issues promptly is crucial for maintaining customer satisfaction and loyalty.

Human Support

Customer service agent receives the inquiry.
Agent reviews the order details and tracking information manually.
If resolution is not immediate, escalation to logistics or another department is needed.
Customer is contacted by agent with potential resolutions after department coordination.
Follow-up to ensure customer satisfaction is completed within 24-48 hours.

Avg resolution time

24-48 hours

AI Support

Input query into the AI system.
AI analyzes the tracking information and order history.
AI identifies potential reasons for loss or delay and suggests immediate actions.
If permitted, AI initiates package tracking or offers compensation solutions directly.
AI provides instant resolution confirmation to the customer.

Resolution time

Instant

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Reduced Response Time

Instant Resolutions

Cost Efficiency

Lower Operational Costs

Enhanced Customer Satisfaction

Superior Experience

Implementation

Integration: Seamlessly connect Plivo’s AI system with your existing customer support framework to streamline order tracking inquiries.
Customization: Tailor AI responses to fit brand guidelines and customer interaction standards for enhanced customer engagement.
Deployment: Quick and effective implementation across digital channels including websites and mobile apps.

Testing and Monitoring: Continuously monitor AI performance and conduct regular testing to ensure quality and reliability.
Optimization: Utilize feedback and performance data to refine AI algorithms for better results and higher accuracy in order tracking resolutions.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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