AI for Product Recommendations

Efficiently Handling 'What products are trending on social media?'

In the fast-paced world of e-commerce, keeping up with what's trending on social media is crucial for merchants and businesses eager to capitalize on the latest market trends. Customers frequently inquire about popular and trending products influenced by social media, seeking real-time recommendations. This demand creates a need for a rapid and efficient solution to track and recommend products based on current social discussions.

Human Support

Customer contacts support to inquire about trending products.
Support agent spends time manually searching for trends across social media.
Agent collates information from various outlets.
Feedback is provided to the customer after verification.
Resolution is delayed due to manual processes.

Avg resolution time

24-48 hours

AI Support

AI scans various social media platforms in real-time to capture trending product discussions.
Processes vast amounts of unstructured data using natural language processing.
Identifies patterns and aggregations for trending products.
Generates recommendations for users based on trend data.
Provides seamless integration with existing platforms for immediate deployment.

Resolution time

Minutes to hours

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Real-time Trend Analysis

AI continuously monitors social platforms to deliver up-to-date product recommendations.

Scalability and Efficiency

Automated processes handle large volumes of data, increasing operational efficiency.

Customer Satisfaction and Cost Savings

Lower costs with higher satisfaction rates through fast, accurate responses.

Implementation

Integration: Seamless integration with existing e-commerce platforms to enhance customer interaction.
Customization: Tailored configurations to match brand-specific needs for trend-based product suggestions.
Deployment: Plug-and-play setup ensures businesses can activate AI support without cumbersome IT overhead.

Testing: Extensive testing to refine AI algorithms for precision in recommendations.
Monitoring and Optimization: Regular monitoring of AI interactions to ensure optimal performance and ongoing improvement.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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