AI for Product Recommendations Support

Enhance customer experience with 'What products are similar to this one?' suggestions

Customers often face confusion when looking for similar products to the ones they find interesting. This can lead to frustration and potential loss of sales, especially if they cannot easily find alternative options or complementary products within an online store. Traditional support systems may struggle with instantaneously delivering accurate recommendations, affecting the overall shopper experience.

Human Support
  • Customer reaches out with a query about similar products.
  • Support agent collects details and manually searches product database.
  • Agent reviews potentially similar products and compiles a list.
  • Customer is notified of suggestions, often after a waiting period.
Avg resolution time
24-48 hours
AI Support
  • AI captures and analyzes customer interest and behavior data in real-time.
  • Utilizes algorithms to match customer preferences with similar products.
  • Instantly delivers personalized product suggestions to enhance shopping experience.
  • Continuously learns from new data to improve recommendation accuracy.
Resolution time
Instantly

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
LEARN MORE

Advantages of AI Support Solution

Rapid Response Time
AI provides immediate recommendations without delays.
Enhanced Personalization
AI personalizes suggestions based on customer preferences.
Scalability and Cost Efficiency
AI scales easily with increasing customer and product data volumes.

Implementation

  • Integration: Seamlessly incorporate Plivo's AI solution into your existing ecommerce platform.
  • Customization: Tailor AI algorithms to better align with specific customer needs and product catalog.
  • Deployment: Launch the AI-powered support solution across all digital channels for uniform service delivery.
  • Testing and Monitoring: Conduct thorough testing to ensure AI accuracy in product recommendations.
  • Optimization: Regular updates and modification of AI algorithms to adapt to evolving consumer behavior trends.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
CHECK PLIVO AI

Streamline your customer support with Plivo AI

BOOK A FREE DEMOTRY LIVE PREVIEW