AI for Order Tracking Support

Automate Common Responses to 'What Happens if I Miss the Delivery?' Questions

Customers often face anxiety when they miss a delivery and are unsure about the next steps. This query can lead to increased calls and emails to customer support, which not only overwhelms the support team but also delays response times for other queries.

Human Support
  • Customer contacts support with a missed delivery query.
  • Agent reviews order details and delivery status.
  • Manually informs the customer of potential next steps.
  • Schedules a new delivery or suggests pick-up options.
  • Aims to resolve the query to the customer's satisfaction.
Avg resolution time
30 minutes to 2 hours
AI Support
  • Customer initiates a query about a missed delivery.
  • AI instantly accesses the order history and current status.
  • Provides a comprehensive response with the next steps.
  • Offers options for rescheduling or identifying safe delivery spots.
  • Ensures customer satisfaction with prompt and accurate information.
Resolution time
Instant to 5 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Immediate Resolution
Eliminates wait times by providing real-time answers to customer queries.
Cost Efficiency
Significant cost savings due to reduced dependency on human agents.
Enhanced Customer Experience
Improve CSAT by delivering quick and accurate responses.

Implementation

Integration

  • Seamlessly integrates with existing CRM systems.
  • Facilitates quick deployment with minimal disruption.

Customization

  • Adapts to specific business requirements and language needs.
  • Offers configurable response flows for complex queries.

Deployment

  • Rapid deployment with cloud-based solutions.
  • Enables easy scaling as business demands grow.

Testing and Monitoring

  • Thorough testing to ensure accurate response handling.
  • Continuous monitoring for maintaining performance.

Optimization

  • Regular updates to AI algorithms for efficiency.
  • Feedback loops to refine responses and improve accuracy.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
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Streamline your customer support with Plivo AI

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