AI for Order Tracking Support

Resolve 'What does pending shipment mean?' with minimal agent involvement

Order tracking can be a complex process, especially when customers encounter statuses that are not immediately clear, such as 'pending shipment.' These situations can lead to increased inquiries from customers who are seeking clarity and assurance regarding their orders.

Human Support

Customer contacts support with 'What does pending shipment mean?'.
A support representative reviews the inquiry.
The representative gathers additional order details from the system.
Provides a manual interpretation and explanation to the customer.
Offers follow-up solutions or escalates if necessary.

Avg resolution time

2-4 hours

AI Support

Customer initiates inquiry by asking 'What does pending shipment mean?'.
AI analyzes the query context using natural language processing.
AI retrieves real-time shipping information, providing a detailed explanation of 'pending shipment'.
The customer receives a quick and comprehensive response.
If further assistance is required, AI routes to a human agent.

Resolution time

5-10 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Faster Response Times

Immediate resolutions enhance customer experience.

Advanced Data Analysis

AI utilizes data-driven insights for accuracy.

Cost Efficiency

Reducing reliance on human resources lessens expenses.

Implementation

Integration: Seamlessly integrate AI systems with existing order management systems to enhance tracking efficiency.
Customization: Tailor AI responses to align with brand communication style and customer expectations.
Deployment: Deploy AI support with minimal disruption, ensuring readiness across multiple customer touchpoints.

Testing: Continuous testing to adapt to new query types and improve response accuracy.
Monitoring and Optimization: Routine analysis and updates to ensure high-performance levels of AI support.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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