AI for Order Tracking Support

Ensure smooth resolutions for 'What does delivery attempted mean?' scenarios

In today's fast-paced eCommerce environment, customers demand prompt, accurate updates on their order deliveries. One commonly asked question is, 'What does delivery attempted mean?' This can cause anxiety and confusion among customers if not addressed efficiently. Traditional human-based support for these queries often leads to delays and increased operational costs. Plivo's AI-powered customer support agent seamlessly bridges this gap, offering real-time, accurate responses to ensure customer satisfaction.

Human Support
  • Receives query via email or call.
  • Looks up order details and tracking information manually.
  • Interprets the delivery status and its implications.
  • Contacts delivery partner if additional information is needed.
  • Communicates resolution to the customer after gathering all details.
Avg resolution time
20 minutes
AI Support
  • Receives 'What does delivery attempted mean?' queries instantly.
  • Analyzes tracking data in real-time using AI algorithms.
  • Clarifies status and potential next steps to the customer immediately.
  • Ensures customer understands delivery processes.
  • Provides follow-up updates as needed.
Resolution time
5 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
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Advantages of AI Support Solution

Rapid Response Time
Immediate answers without the wait.
Cost Efficiency
Reduces operational costs of maintaining large support teams.
Enhanced Customer Satisfaction
Consistency and accuracy in communication.

Implementation

  • Integration: Easy integration with existing CRM systems to ensure seamless customer data handling.
  • Customization: Tailor AI responses to match your brand voice and customer preferences.
  • Deployment: Quick setup with minimal disruption to existing services.
  • Testing and Monitoring: Continuous testing to ensure response accuracy and service reliability.
  • Optimization: Regular updates and AI learning processes to improve over time.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
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Streamline your customer support with Plivo AI

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