AI for Order Tracking Support

Enhance efficiency in handling 'Can I track my order online?' queries.

Customers often face difficulties when trying to track their orders online. They might experience delays in response, incorrect tracking details, or have trouble navigating through a maze of information just to get the status of their order. This can lead to frustration, decreased customer satisfaction, and a poor user experience.

Human Support

Customer logs into the order tracking portal.
A request is generated to human support staff for manual lookup.
Support staff contacts logistics partner to fetch the latest status.
Support staff updates the customer on the tracking status via email or call.
This process usually takes 30 minutes or more.

Avg resolution time

30 minutes

AI Support

Intelligent detection of query type using Natural Language Processing, quickly identifying the need for order tracking assistance.
Instant access and retrieval of real-time tracking data from integrated logistics providers.
Provision of a seamless conversational interface that communicates tracking details directly in the customer’s preferred platform (web, app, or messaging).
Continuous learning from user interactions to improve response accuracy and efficiency.

Resolution time

5 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Cost Efficiency

Reduce operational costs significantly by minimizing the need for large support teams.

Enhanced Customer Satisfaction

Improve CSAT scores with faster, more accurate query resolutions.

Scalability

Effortlessly handle a large volume of queries without delay or degradation of service quality.

Implementation

Integration: Seamlessly integrate the AI solution with existing e-commerce platforms and logistics systems to ensure real-time access to order information.
Customization: Tailor the AI conversation flows to align with brand tone and preferred customer communication style.
Deployment: Deploy the AI-powered support on multiple channels such as web, mobile, and messaging apps for maximum reach and efficiency.

Testing: Conduct extensive testing for accuracy and reliability before full-scale implementation, ensuring high service standards.
Monitoring and Optimization: Continuously monitor AI interactions, leveraging analytics to optimize and fine-tune responses for improved customer engagement.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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