AI for Product Recommendations Support

Simplify support for 'Can you suggest items based on my past purchases?' queries

Customers often look for personalized shopping experiences. However, with the vast amount of choices available, they can feel overwhelmed. A common problem e-commerce support teams face is user queries like, 'Can you suggest items based on my past purchases?' These queries require quick and accurate responses, and delays can lead to customer dissatisfaction and lost sales.

Human Support

A support agent receives the query and retrieves the customer’s purchase history.
The agent manually analyzes the data to identify suitable product recommendations.
The agent then searches for available products that match the customer's interests.
Finally, the agent communicates these suggestions to the customer.

Avg resolution time

2-3 hours

AI Support

The AI analyzes the customer's past purchasing behavior to identify patterns.
It quickly sifts through product databases to match relevant suggestions.
Provides instant recommendations using data-driven insights.
Ensures personalized customer interactions without human intervention.

Resolution time

Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Speed and Efficiency

Instantaneous Responses

Cost Reduction

Lower Operational Costs

Enhanced Customer Satisfaction

Personalized Interactions

Implementation

Integration: Plivo integrates seamlessly with most CRM and e-commerce systems, ensuring easy and quick implementation of AI recommendations.
Deployment: AI models are deployed across customer touchpoints to continuously gather and analyze purchasing data.

Testing and Monitoring: Continuous testing ensures accuracy of the AI’s suggestions, while monitoring ensures excellent customer interactions.
Optimization: The system is continuously optimized through learning algorithms to improve recommendation accuracy.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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