AI for Product Recommendations Support

Improve personalization in 'Can you recommend items based on my preferences?' responses

Customers often seek product recommendations that are tailored to their personal preferences. However, providing accurate, personalized responses manually can be time-consuming and prone to human error. This challenge necessitates a more efficient and reliable solution to meet customer expectations swiftly.

Human Support

Customer requests recommendation via contact channel.
Support agent reviews customer history and preferences.
Manually selects products to recommend.
Communicates recommendations to the customer.

Avg resolution time

30 minutes to 2 hours

AI Support

Analyzes customer data in real-time.
Utilizes AI algorithms to predict customer preferences.
Provides instant, personalized recommendations.
Continuously learns and adapts to feedback.

Resolution time

Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Instant Personalization

Deliver recommendations instantly, tailored to each customer.

Enhanced Customer Satisfaction

Boost customer loyalty through personalized experiences.

Operational Cost Savings

Reduce the need for extensive human resources involvement, lowering costs.

Implementation

Integration: Seamlessly integrates with existing CRM and CMS systems to access customer data.
Customization: Tailors algorithms to specific business needs, ensuring accurate personalization.

Testing and Monitoring: Ongoing testing ensures algorithm accuracy and reliability.
Optimization: Continuously refines recommendations based on customer feedback and usage patterns.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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