AI for Product Recommendations Support

Automate 'What’s a personalized suggestion for me?' responses

In the fast-paced world of ecommerce, providing personalized product recommendations can significantly enhance customer satisfaction. Many users express frustration over generic suggestions, which can lead to abandoned carts and lost sales. The challenge lies in processing vast amounts of customer data to generate unique recommendations swiftly.

Human Support

Customer browses and requests a recommendation through support.
Support team manually reviews customer history and preferences.
Support agent drafts a personalized suggestion.
The customer receives a response, often delayed due to manual processing.

Avg resolution time

30 minutes to 1 hour

AI Support

AI identifies customer preferences using data analytics.
Data is processed to find patterns and correlations.
AI generates personalized product suggestions in real-time.
Continuously learns and adapts to changing customer behaviors.

Resolution time

Seconds

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Rapid Personalization

Swiftly Tailored Recommendations

Data-Driven Decisions

Making Informed Recommendations

Enhanced Customer Engagement

Boosting Customer Satisfaction

Implementation

Integration: Easily integrate Plivo AI with your existing ecommerce platform, using our comprehensive API guides.
Customization: Tailor the AI recommendations to suit your brand’s voice and values, ensuring a personalized customer experience.
Deployment: Quick and smooth deployment across multiple channels, reaching your customers wherever they are.

Testing and Monitoring: Regularly test AI algorithms to fine-tune prediction accuracy and ensure continuous improvement.
Optimization: Adjust AI operations in real time based on user feedback and ongoing analysis, enhancing effectiveness and user satisfaction.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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