AI for Order Tracking Support

Automate 'How do I confirm receipt of my package?' for faster resolution

In today’s fast-paced world of e-commerce, where logistics and quick deliveries play a crucial role, customers often face the challenge of confirming receipt of their packages after delivery. This simple query can turn into frustration due to delayed responses and manual processing by customer support teams.

Human Support

Customer submits a query to support team
Support ticket is generated and queued
Human agent checks order tracking details manually
Confirmation status is determined and relayed back to the customer
Resolution feedback is collected to improve service

Avg resolution time

2-3 hours

AI Support

Customer initiates a query about package receipt
Plivo AI immediately recognizes the query
Information is processed using order tracking data
Confirmation details are instantly provided to the customer
Feedback loop analyzes response success for continuous improvement

Resolution time

Instant - within seconds

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Speed and Efficiency

Quick Responses, Quicker Resolutions

Cost Reduction

More Savings, Less Expenditure

Improved Customer Experience

Satisfied Customers, Loyal Customers

Implementation

Integration: Seamlessly integrate Plivo AI with existing systems to maximize workflow and enhance response capabilities immediately.
Customization: Adapt Plivo AI to meet specific business requirements by customizing features and responses to cater to unique customer queries.
Deployment: Quickly deploy Plivo AI through step-by-step guidance available in Plivo’s deployment kit, ensuring a smooth transition from manual to automated support.

Testing: Conduct thorough testing phases to ensure reliable and accurate responses are being delivered by the AI system, improving confidence in its deployment.
Monitoring & Optimization: Continuously monitor AI performance, making necessary adjustments to optimize its operations and staying ahead of customer demand.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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