AI for Order Tracking Support

Improve agent productivity with 'How do I check my delivery status?' automation

Customers often encounter difficulty in tracking their orders, seeking updates on delivery timelines and statuses. Traditional methods of order tracking demand manual input and queries, causing delays and inefficiencies in customer support departments.

Human Support

Customer call or email is received and queued.
Human agent reviews and processes the order tracking request.
Agent accesses systems for delivery status information.
Agent formulates a response and communicates it to the customer.

Avg resolution time

24-48 hours

AI Support

Instantly receives and interprets customer's order tracking queries.
Accesses and retrieves relevant delivery status information from integrated systems.
Communicates calculated responses to the customer in real-time.

Resolution time

Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Reduced Operational Costs

Minimize the costs associated with hiring and training support staff.

Enhanced Customer Satisfaction

Offer customers quick and accurate answers, boosting experience ratings.

Faster Query Resolution

Provide immediate solutions, reducing wait times significantly.

Implementation

Integration: Seamless incorporation into your existing systems, enhancing them with AI-powered capabilities.
Customization: Our AI tailors its responses to fit the unique linguistic and informational preferences of your customer base.
Deployment: Rapid deployment that ensures quick operational enhancements without extended downtime.

Testing and Monitoring: Constant performance checks ensure that the AI is operating optimally, providing accurate responses.
Optimization: Feedback loops and data analytics are used to continuously refine the AI's performance and accuracy.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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