AI for Product Recommendations

Provide real-time 'Can you suggest gifts for a birthday?' automation

Customers frequently face challenges when trying to find the perfect gift for birthdays, with numerous options leading to decision paralysis or uncertainty about what would truly delight the recipient.

Human Support

Customer submits a query.
Human support agent logs into the system.
Agent reviews the customer’s inquiry and considers potential options.
Agent suggests a list of suitable gifts, often involving back-and-forth discussion.

Avg resolution time

30 minutes

AI Support

Customer submits query through Plivo AI interface.
AI analyzes customer preferences and past purchase history.
AI suggests personalized gift options within seconds.
Customer receives recommendations instantly, enhancing decision-making.

Resolution time

Instant

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Instant Recommendations

Real-time gift suggestions tailored to individual preferences.

Increased Customer Satisfaction

Personalized experiences lead to happy customers returning often.

Reduced Operational Costs

Automation speeds up support processes, requires fewer resources.

Implementation

Integration: Easily integrate Plivo's AI with your existing customer service platforms for seamless communication and data sharing.
Customization: Tailor the AI responses to fit your brand's voice and specific customer needs, ensuring a consistent brand experience.
Deployment: Rapid deployment with Plivo's guidance ensures that your AI system is up and running with minimal downtime.

Testing and Monitoring: Continuously test AI performance to ensure it provides accurate and relevant recommendations to enhance customer satisfaction.
Optimization: Regularly optimize AI algorithms based on customer feedback and market trends to maintain the AI's effectiveness and relevance.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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