AI for Product Recommendations Support

Automate responses for 'Can you recommend a product under $50?' queries

Managing customer inquiries about product recommendations, especially with pricing constraints, can be a time-consuming task for support teams. Queries such as 'Can you recommend a product under $50?' are common, and addressing them promptly is crucial to maintaining customer satisfaction and encouraging conversions. Traditional customer support often involves a significant delay as human agents sift through product catalogs to find suitable recommendations that meet both the needs and price expectations of the customer.

Human Support

Support agent logs into the system and reviews incoming query.
Agent accesses the product database to manually search for fitting products.
Agent crafts a personalized recommendation message.
Response is finally sent to the inquiring customer via the chosen channel.

Avg resolution time

Average resolution time for human support is typically 30 minutes.

AI Support

AI instantly identifies customer intent from the query.
The AI parses product catalog data to find matches fitting customer criteria ($50 limit).
AI uses learning algorithms to suggest products with high customer satisfaction.
Customized responses are generated and sent to the user.

Resolution time

Average resolution time for AI support is almost instantaneous, typically less than 5 seconds.

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Efficiency and Speed

Rapid Response Time

Cost-Effectiveness

Reduced Operational Costs

Enhanced Customer Experience

Satisfaction and Engagement

Implementation

Integration: Incorporate Plivo AI seamlessly into existing customer service platforms.
Customization: Configure Plivo AI to understand unique product offerings and constraints.
Deployment: Enable Plivo AI across all customer interaction channels for consistent recommendations.

Testing: Run scenarios to ensure the recommendations are accurate and prompt.
Monitoring and Optimization: Continuously assess AI interactions to refine customer response strategies and update new data models.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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