AI for Order Tracking Support

Support agents with 'Can I track international shipments?' requests

Customers often face challenges tracking their international shipments, especially when relying on different logistic carriers and potentially dealing with long delivery times. These challenges manifest in queries such as 'Can I track international shipments?' which can be difficult for support teams to manage manually, due to varied time zones and communication barriers.

Human Support

Receives customer request via call or email.
Manually checks shipment status across different logistics carriers' websites.
Compiles information and relays back to the customer via preferred communication channel.
Follows up on requests manually if further assistance is needed.

Avg resolution time

24-48 hours

AI Support

Receives query instantly and searches international carrier databases.
Analyzes shipment data for the most recent updates.
Generates automatic response with current tracking status and estimated delivery time.
Provides proactive notifications to customers on any delays or changes.

Resolution time

Instant

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Instant Query Resolution

Resolve customer inquiries without delay, enhancing operational speed.

Cost Reduction

Decrease the need for extensive human support, lowering operational costs.

Improved Customer Satisfaction

Offer accurate information swiftly, increasing customer trust and satisfaction.

Implementation

Integration: Easily connect AI support to existing CRM systems for cohesive customer interaction management.
Customization: Tailor the AI to understand specific business terminology and preferred interaction styles.
Deployment: Quick setup and deployment within your existing support framework, minimizing downtime and disruption.

Testing and Monitoring: Ensure AI accuracy and efficiency through regular testing phases and continuous monitoring.
Optimization: Use real-time insights to fine-tune the AI's interactions and responses, adapting to evolving customer needs.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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