AI for Order Tracking Support

Handle 'Can I see my order history with tracking details?' with Predictive Automation

Customers often face challenges when trying to access their order history with detailed tracking information. These issues can stem from complex navigation on e-commerce platforms or limited functionality on customer account pages. Traditional customer support teams may struggle to manage the volume of such specific inquiries efficiently, leading to delays and customer dissatisfaction.

Human Support

Customer reaches out via phone or email to support team.
Support team acknowledges the request and logs it into the system.
Team checks order history and tracking details manually.
Updates customer upon verification and processing of information.
Resolution provided within 24-48 hours, dependent on query volume.

Avg resolution time

24-48 hours

AI Support

Interactive AI initiates chat with the customer.
Analyzes the query related to order history and tracking details.
Fetches comprehensive order history from databases instantly.
Displays tracking details with predictive analytics for delivery expectations.
Provides seamless, 24/7 support, improving customer satisfaction.

Resolution time

Instantaneous

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

Advantages of AI Support Solution

Faster Response Times

Instantaneous query resolution enhances user experience.

Scalability

Capable of handling a high volume of queries simultaneously.

Cost Efficiency

Reduces need for extensive human support resources.

Implementation

Integration

Seamless integration with existing e-commerce platforms.
Connects with order databases to fetch accurate details.

Customization

Customized responses based on customer data and previous interactions.
Supports multiple languages for global reach.

Deployment

Quick deployment with minimal infrastructure changes.
Continuous updates and improvements.

Testing and Monitoring

Continuous testing to ensure accuracy and efficiency.
Real-time monitoring for optimal performance.

Optimization

Data-driven optimization of AI responses.
Feedback loops to enhance learning algorithms.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

Automate Other Related Queries

Streamline your customer support with Plivo AI

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