AI for Order Tracking Support

Simplify 'Can I pick up my package from the carrier directly?' support tasks

Customers frequently encounter confusion when it comes to tracking their orders, especially with queries like 'Can I pick up my package from the carrier directly?'. This specific question often leads to customer frustration due to unclear guidance from various carriers. Addressing this requires understanding specific policies that vary widely by carrier and package type, leading to high demand for customer support that is both swift and accurate.

Human Support

Customer reaches out to the support desk with the query.
Support ticket is created and assigned to an available agent.
Agent manually reviews carrier policies relevant to the query.
Customer is provided with the requisite information, which may take up to 48 hours.
Service feedback is collected post-interaction.

Avg resolution time

24-48 hours

AI Support

The AI support agent quickly receives the customer's question regarding package pickup.
It instantly checks carrier policies and package status through integrated systems.
The AI then provides the customer with precise, policy-compliant information.
All interactions and data pulled are securely logged for future reference.

Resolution time

Instantly

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Instant Response Capabilities

Immediate response to customer queries

Accurate Information Delivery

Delivers precise and tailored information

Cost Efficiency

Reduce operational costs while improving service

Implementation

Integration: The AI solution integrates seamlessly with existing customer management systems.
Customization: Customized to handle specific queries related to package tracking efficiently.
Deployment: Quick to deploy with no disruption to ongoing operations.

Testing: Rigorous testing ensures the AI support handles every case accurately.
Monitoring and Optimization: Continuous monitoring and AI algorithm optimization improve accuracy over time.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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