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What’s the best-reviewed item in this category?

AI for Product Recommendations Support

Reduce Workload with 'What’s the Best-Reviewed Item in this Category?' Automation

Customers often become overwhelmed when searching for the best-reviewed item in a specific category, especially within expansive product ranges. Queries such as 'What’s the best-reviewed item in this category?' strain customer support systems, leading to longer resolution times and decreased customer satisfaction when handled by humans. This necessitates innovative solutions to streamline support and bolster user experience.

Human Support
  • Receives customer inquiry about product recommendations.
  • Manually searches for top-reviewed items in the specified category.
  • Compiles and communicates information back to the customer.
  • Addresses further customer questions if required.
  • Records the interaction for quality purposes.
Avg resolution time
2 hours
AI Support
  • Analyzes product categories and reviews dynamically.
  • Provides instant recommendations for top-reviewed products.
  • Incorporates customer feedback to refine accuracy.
  • Handles high volumes of requests without delays.
  • Reduces need for human intervention in repetitive queries.
Resolution time
5 minutes

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

  • Customer-led Conversations
  • On-the-fly database updates
  • Integrates with Ecommerce
  • Follows brand guidelines
  • Works within guardrails
  • Better than your real agent
  • Never leaves your side
  • Constantly learns!
LEARN MORE

Advantages of AI Support Solution

Instant Recommendations
AI enables real-time suggestions for best-reviewed products.
Increased Efficiency
Streamlines responses to satisfy customer inquiries faster.
Cost Reduction
Minimizes human-driven processes, saving operational costs.

Implementation

  • Integration: Seamlessly integrates with existing e-commerce platforms to provide tailored responses based on customer inquiries.
  • Customization: Allows customization to adapt recommendations based on customer purchase history and preferences.
  • Deployment: Quick deployment ensures that companies can leverage the benefits of AI support in no time.
  • Testing: Continuous testing to ensure the relevance and accuracy of AI-generated responses.
  • Monitoring and Optimization: Constant monitoring and fine-tuning to align with changing market trends and product reviews.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction
CHECK PLIVO AI

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'What’s the best product for this activity?'
What's a good product for small spaces?
What’s the best item for sustainable living?
What are the editor’s picks this month?

Streamline your customer support with Plivo AI

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