AI for Order Tracking Support

Improve response times for common 'Where is my order?' queries

Customers frequently inquire about the status of their orders, often leading to a surge in support tickets and increased wait times for responses. Addressing this problem requires efficient systems that minimize response times while ensuring accurate information delivery to clients. Plivo's AI-powered customer support agent offers an innovative solution that dramatically reduces response times for such frequent inquiries.

Human Support

Receives and logs customer queries regarding order status.
Manually searches through order databases for relevant information.
Composes a detailed response to the customer.
Communicates the response back to the customer via email or call.
Takes feedback for future improvement of the process.

Avg resolution time

8 hours

AI Support

Analyzes incoming queries for order status.
Accesses order databases for real-time updates.
Formulates a precise response using natural language processing.
Delivers the answer instantly to the customer.
Continually learns to improve response accuracy.

Resolution time

30 seconds

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

LEARN MORE

Advantages of AI Support Solution

Reduced Response Time

AI helps decrease the time taken to respond to queries from hours to seconds.

Cost Efficiency

Automation leads to reduced need for extensive human resource allocation.

Enhanced Customer Satisfaction

Faster, more accurate responses lead to a better customer experience.

Implementation

Integration: Plivo's AI integrates seamlessly with existing order management systems to pull real-time data.
Customization: The AI can be tailored to understand industry-specific terminologies and processes.
Deployment: Roll-out is rapid, with minimal disruption to current operations.

Testing: Rigorous testing is conducted to ensure the AI accurately handles order queries before full deployment.
Monitoring and Optimization: The system is continuously monitored for performance metrics, allowing for regular updates and improvements.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

CHECK PLIVO AI

Automate Other Related Queries

Streamline your customer support with Plivo AI

BOOK A FREE DEMO TRY LIVE PREVIEW