AI for Order Tracking Support

Save time on handling "How long until my order arrives?" inquiries

With the escalating number of online orders, customer inquiries about order statuses are at an all-time high. Customers often contact support teams to ask, "How long until my order arrives?" These repetitive questions can consume valuable time and resources. Traditional customer service approaches are proving inadequate due to the demand for immediate responses. This is where AI-powered support steps in to provide a more efficient solution.

Human Support

Customer submits order tracking inquiry via phone or email.
Support team retrieves order information manually.
Customer placed on hold while data is gathered and analyzed.
Representative provides order status and estimated delivery.

Avg resolution time

30-60 minutes

AI Support

Customer submits order tracking query via chat or email.
AI agent instantly accesses order details from the system.
AI provides real-time order status and estimated delivery time.
Continuous AI-driven updates as status changes occur.

Resolution time

Instant

The Plivo Way

Your new star agent is ramped up within mins, follows your policies to the tee, and then saves you time and money.

Customer-led Conversations
On-the-fly database updates
Integrates with Ecommerce
Follows brand guidelines

Works within guardrails
Better than your real agent
Never leaves your side
Constantly learns!

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Advantages of AI Support Solution

Accelerated Response Time

Instant Query Resolution

Cost Efficiency

Reduced Operational Expenses

Improved CSAT

Enhanced Customer Satisfaction

Implementation

Integration: Seamlessly integrate AI support with existing CRM systems to ensure access to accurate and up-to-date information about order statuses.
Customization: Tailor the AI agent to specific business needs, allowing it to handle diverse order tracking scenarios.
Deployment: Efficiently deploy across multiple communication channels, ensuring broad accessibility for customers.

Testing: Rigorously test AI models to ensure responses are accurate and reliable before full implementation.
Monitoring and Optimization: Continuously monitor AI performance and refine algorithms to improve accuracy and response rates over time.

Improve your ROI with AI Support

50%

Reduction in Support Costs by automating repetitive queries.

80%

of inbound "Where is my order?" queries resolved automatically

2X

Faster responses and increased customer satisfaction

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Automate Other Related Queries

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