> ## Documentation Index
> Fetch the complete documentation index at: https://plivo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Templates Page

> UI reference for the WhatsApp Templates tab — browse approved templates, sync from Meta, and create new templates with a live preview

<Info title="TL;DR">
  * **Where:** [WhatsApp → Templates](https://cx.plivo.com/whatsapp/templates) in the Plivo console
  * **What:** Browse every template across your WABAs, filter by status and category, sync from Meta, and create new templates with a side-by-side WhatsApp preview
  * **Approval:** Meta reviews new templates — approval typically takes minutes but can take up to 24 hours
</Info>

The Templates tab is where you manage every WhatsApp message template across your WhatsApp Business Accounts. Open it at [cx.plivo.com/whatsapp/templates](https://cx.plivo.com/whatsapp/templates).

For deeper context on what templates are, how Meta categorizes them, and how they're billed, see [Manage Templates](/messaging/concepts/whatsapp/manage-templates).

***

## Template list

Each row in the table represents one template, with these columns:

| Column               | What it shows                                                                                                       |
| -------------------- | ------------------------------------------------------------------------------------------------------------------- |
| **Template Name**    | The Meta-approved template name (used as `template_name` in the [Templates API](/messaging/api/whatsapp-templates)) |
| **Status**           | Review state — **Approved**, **Pending**, **Rejected**, **Disabled**, or **Paused**                                 |
| **Category**         | Meta category — **Marketing**, **Utility**, or **Authentication**                                                   |
| **Language**         | Template language (for example, `English`, `Spanish`)                                                               |
| **Business Account** | The WABA this template belongs to                                                                                   |

### Filters and search

* **Search by name** — narrow the list to templates matching a name fragment
* **Status filter** — filter by Approved, Pending, Rejected, Disabled, or Paused
* **Category filter** — filter by Marketing, Utility, or Authentication

### Sync Templates

Click **Sync Templates** to pull the latest template state from Meta. Run a sync after creating or editing templates in WhatsApp Manager so the Plivo console reflects current approval status.

***

## Create Template

Click **Create Template** to open the **Create WhatsApp Template** modal. The modal has two panes — a configuration form on the left and a live WhatsApp preview on the right (with Light mode and Dark mode tabs).

### Template configuration

| Field                         | Required | What it sets                                                                                                                               |
| ----------------------------- | -------- | ------------------------------------------------------------------------------------------------------------------------------------------ |
| **Name**                      | Yes      | Internal name used to reference the template in the API. Must be unique within the WABA — lowercase letters, numbers, and underscores only |
| **WhatsApp Business Account** | Yes      | The WABA the template will live in                                                                                                         |
| **Category**                  | Yes      | **Utility**, **Marketing**, or **Authentication** — drives Meta's review path and conversation pricing                                     |
| **Language**                  | Yes      | The template language — defaults to **English**                                                                                            |

### Template content

| Field           | What it sets                                                                                                                                                                |
| --------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Header Type** | Optional header — **None**, **Text**, **Image**, **Video**, **Document**, or **Location**                                                                                   |
| **Body**        | The main message text — up to 1,024 characters. Use `{{1}}`, `{{2}}`, ... as variable placeholders, and the toolbar to add **bold**, *italic*, ~~strikethrough~~, and emoji |

The preview pane on the right renders your template as it will appear in the WhatsApp chat, with variables shown as `{{1}}`, `{{2}}` placeholders.

### Actions

| Button                    | Result                                                                                                     |
| ------------------------- | ---------------------------------------------------------------------------------------------------------- |
| **Cancel**                | Closes the modal without saving                                                                            |
| **Save as Draft**         | Saves the template locally on Plivo without submitting to Meta — pick it up later to finish and submit     |
| **Send for Verification** | Submits the template to Meta for approval. The template's Status remains **Pending** until Meta reviews it |

<Note>
  Meta typically approves new templates within minutes but can take up to 24 hours. Follow [Meta's template guidelines](https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/) for the fastest turnaround.
</Note>

***

## Related

* [Manage Templates](/messaging/concepts/whatsapp/manage-templates) — Conceptual overview of WhatsApp templates
* [WhatsApp Templates API](/messaging/api/whatsapp-templates) — Create and manage templates programmatically
* [Send Templated Messages](/messaging/use-cases/whatsapp/getting-started/templated-message/send-whatsapp-template/send-whatsapp-template) — Send a template message