The SMS logs screen helps you analyze and gather information about your outbound and inbound SMS traffic. In addition to SMS Logs UI, you can also use the following to get details about your messages:
To view the SMS Logs screen, login into Console and navigate to the Logs page.
You can view all your outbound and inbound messages for the selected time filter on the Logs screen, along with the following details:
Following are the statuses for Inbound messages:
By default, all messages for your account are displayed on the Logs screen. Use filters to add context to the displayed results. You can filter your results based on the following parameters:
Using a combination of these filters, you can narrow down your search to relevant messages.
Note: Data of up to three months old can be viewed on the Logs screen.
To analyze data, you can download the message details or the summary as a CSV file.
Note: Large CSV files (more than 10000 records) will be sent over an email. Smaller CSV files (less than 10000 records) can be downloaded in the browser itself.
To export all messages matching your filter criteria,
The downloaded CSV will have the following fields:
To perform a high-level analysis of your SMS traffic, use the Usage Summary options from the Export dropdown list. You can view the usage summary by day, or by day and hour. This allows the user to download CSV which has MDR data grouped by some key differentiating factors like:
Total Count, Total Units, and Total Spend Including Carrier Passthrough Fee for each of the grouped data points are calculated and added to the CSV.
Note: Mapping of Mobile Country Code(MCC), Mobile Network Code(MNC) to Network operator can be downloaded here
Below are some examples of how the CSV data can be used to gain valuable insights:
“During some hours of the day I see a dip in the message delivery of my outbound messages. What is the hour-wise distribution of outbound delivery rates for the last 3 days”
“I ran two SMS campaigns this week and want to monitor the daily DND opt-in and opt-out rates for that time period”
“I am in the process of budgeting my SMS campaigns for the next quarter and need to check my daily spends on SMS over the last 1 month per subaccount”