> ## Documentation Index
> Fetch the complete documentation index at: https://plivo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# India Number KYC

> KYC documents, compliance application process, and number rental for India

<Info title="TL;DR">
  * **What:** KYC compliance process for renting Indian phone numbers: required documents, application steps, and post-approval number rental
  * **Requires:** India data region account (cannot be changed post-creation), Business Registration Certificate (COI from MCA or Udyam from MSME) **AND** Business PAN or GST Certificate. Both documents are mandatory
  * **Timeline:** Review typically 15 minutes, up to 1 business day (080/022 numbers). 140-series and 160-series numbers have a separate SLA.
  * **Number types:** Landline series for non-BFSI (service/transactional only); 140-series for promotional calls ([additional setup required](/voice/concepts/140-series-provisioning)); 160-series for BFSI service and transactional calls ([additional setup required](/voice/concepts/160-series-provisioning))
  * **Common rejection:** Business name mismatch across documents, missing CIN/Udyam number, or submitting only one of the two required documents
</Info>

KYC compliance is required before renting Indian phone numbers. This guide covers the documents, application process, and post-approval steps.

<Warning>
  **India Data Region Required:** Indian phone numbers are only available to India data region accounts. If you have a US data region account, you cannot rent Indian numbers. Data region cannot be changed after account creation — you'll need to [create a new India data region account](https://www.plivo.com/request-trial/).
</Warning>

***

## KYC Documents Required

Submit two documents — one from each row below.

| Document                              | Accepted options                                                                            |
| ------------------------------------- | ------------------------------------------------------------------------------------------- |
| **Business registration certificate** | Certificate of Incorporation (COI) from MCA **or** Udyam Registration Certificate from MSME |
| **Tax registration document**         | Business PAN **or** GST Certificate (Goods and Services Tax registration certificate)       |

<Warning>
  **Both documents are mandatory.** Your application will be rejected if either document is missing.
</Warning>

### Business Registration Certificate Requirements

Your business registration certificate must meet these requirements:

**If submitting a Certificate of Incorporation (COI):**

| Requirement           | Details                                                                                              |
| --------------------- | ---------------------------------------------------------------------------------------------------- |
| **Issuing Authority** | Must be issued by the **Ministry of Corporate Affairs (MCA)**                                        |
| **CIN Number**        | Must include the **Corporate Identification Number (CIN)**                                           |
| **Company Name**      | Must match exactly with the name on your tax registration document (Business PAN or GST certificate) |

**If submitting an Udyam Registration Certificate:**

| Requirement                   | Details                                                                                              |
| ----------------------------- | ---------------------------------------------------------------------------------------------------- |
| **Issuing Authority**         | Must be issued by the **Ministry of Micro, Small and Medium Enterprises (MSME)**                     |
| **Udyam Registration Number** | Must include a valid Udyam Registration Number                                                       |
| **Enterprise Name**           | Must match exactly with the name on your tax registration document (Business PAN or GST certificate) |

<Note>
  **Common rejection reasons:**

  * Submitting only one document (both a business registration certificate and a tax registration document are required)
  * COI not issued by MCA, or Udyam certificate not issued by MSME
  * Missing CIN or Udyam Registration Number
  * Business name mismatch between the registration certificate and the tax registration document
</Note>

***

## Submit Compliance Application

1. Navigate to [Compliance Application](https://cx.plivo.com/phone-numbers?tab=compliance)
2. Click **Create Application**
3. Select **India** and click **Continue**
4. Upload your business registration certificate (COI or Udyam) and your tax registration document (Business PAN or GST Certificate)
5. Select business type (Direct Brand or Reseller)
6. Submit

For 080/022 numbers, review typically takes 15 minutes and up to 1 business day in some cases. 140-series and 160-series numbers have a separate SLA — see [140-series provisioning](/voice/concepts/140-series-provisioning) and [160-series provisioning](/voice/concepts/160-series-provisioning).

***

## Business Types

| Type             | Definition                             | Compliance Requirement            |
| ---------------- | -------------------------------------- | --------------------------------- |
| **Direct Brand** | Place calls for your own business      | One compliance application        |
| **Reseller**     | Offer communication services to others | Separate application per customer |

***

## Application Status

| Status           | Meaning                                                                    | Next Steps                                                                               |
| ---------------- | -------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------- |
| Draft            | Application started but not submitted                                      | Complete and submit                                                                      |
| Pending Approval | Submitted and under review                                                 | Wait for review (080/022: typically 15 minutes; 140-series and 160-series: separate SLA) |
| Approved         | KYC verified                                                               | Rent numbers                                                                             |
| Rejected         | Documents need correction                                                  | Check rejection email, resubmit                                                          |
| Suspended        | Blocked due to unresolved [UCC complaints](/voice/concepts/ucc-management) | Submit required consent proof to resolve                                                 |

***

## Rent Numbers After Approval

| Number Type                          | Who Can Use It                                 | Permitted Use                                                                                                        |
| ------------------------------------ | ---------------------------------------------- | -------------------------------------------------------------------------------------------------------------------- |
| **Landline series** (e.g., 022, 080) | Non-BFSI businesses                            | Service and transactional calls                                                                                      |
| **140 series**                       | Any business making promotional calls in India | Promotional voice calls only — additional setup required ([setup guide](/voice/concepts/140-series-provisioning))    |
| **160 series**                       | BFSI businesses only                           | Service and transactional calls — additional setup required ([setup guide](/voice/concepts/160-series-provisioning)) |

### Direct Brands

1. Go to **Buy Phone Numbers**
2. Select India
3. Compliance application links automatically

### Resellers

1. Ensure your customer's compliance application is approved
2. During rental, select the appropriate compliance application
3. Application must be approved beforehand

***

## Update Compliance on Existing Numbers

Use this when a number is transferred between customers or the business entity using the number changes.

**Option 1:**

1. Go to **Active Numbers**
2. Select numbers
3. Click **Choose Action > Update Compliance**
4. Select compliance application
5. Click **Save**

**Option 2:**

1. Click on specific number
2. Select compliance from dropdown

***

## Related

* [India Calling Regulations](/voice/concepts/india-calling) — Regulatory requirements and calling rules
* [140-Series Numbers](/voice/concepts/140-series-provisioning) — Setup guide for promotional voice numbers (requires additional documents)
* [160-Series Numbers](/voice/concepts/160-series-provisioning) — Setup guide for BFSI numbers (requires additional documents)
* [Regulatory Compliance](/numbers/regulatory-compliance) — Global compliance requirements
* [Payments](/faq/billing-and-invoices/payments) — Payment methods for India