> ## Documentation Index > Fetch the complete documentation index at: https://plivo.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # MMS > MMS support, media types, file size limits, and delivery troubleshooting Frequently asked questions about MMS messaging, supported media types, size limits, and delivery. *** ## What is MMS? MMS (Multimedia Messaging Service) allows sending images, videos, and audio in addition to text. **Availability:** US and Canada only *** ## Is MMS supported by all carriers in the US and Canada? ### Major Carriers * AT\&T, Verizon, T-Mobile (US) * Rogers, Bell, Fido, Telus, Wind Canada ### Minor Carriers 365 Wireless, Alaska Communication System (ACS), Alltel Wireless, Bluegrass Cellular, Boost Mobile, and others. *** ## How much does it cost to send and receive MMS messages? | Direction | Cost per Message | | --------- | ---------------- | | Outbound | \$0.0160 | | Inbound | \$0.0080 | Volume discounts available—contact [Plivo Sales](https://www.plivo.com/contact/sales/). *** ## What types of multimedia content does Plivo accept? | Category | Formats | | --------- | -------------- | | **Image** | JPEG, PNG, GIF | | **Video** | MP4, 3GP, MOV | | **Audio** | MP3, WAV, AMR | See [full list](https://www.plivo.com/docs/messaging/concepts/mms/) of accepted content types. *** ## What are the size limitations for sending messages with text and images? | Limit | Value | | ---------------------- | --------------------------- | | Total message size | 5 MB | | Maximum attachments | 10 files | | Text content | 1,600 characters (\~4.8 KB) | | Recommended image size | \< 600 KB | **Note:** Plivo does not resize images. Messages exceeding 5 MB fail with error code 120. *** ## Will Plivo automatically resize my images for MMS messaging? No. Plivo does not resize images. You must ensure total message size is under 5 MB before sending. *** ## What MMS content types does Plivo support? Media URLs must return valid `Content-Type` and `Content-Length` headers. URLs without these headers are rejected. *** ## How do I send MMS via API? ```bash theme={null} curl -X POST "https://api.plivo.com/v1/Account/{auth_id}/Message/" \ -u "{auth_id}:{auth_token}" \ -H "Content-Type: application/json" \ -d '{ "src": "14151234567", "dst": "14157654321", "type": "mms", "text": "Check out this image!", "media_urls": ["https://example.com/image.jpg"] }' ``` *** ## How do I send MMS via Powerpack? Replace `src` with `powerpack_uuid`: ```json theme={null} { "powerpack_uuid": "your-powerpack-uuid", "dst": "14157654321", "type": "mms", "media_urls": ["https://example.com/image.jpg"] } ``` *** ## How does Plivo manage delivery order of multiple media files via one MMS message? Send up to 10 files in one message: ```json theme={null} { "media_urls": [ "https://example.com/image1.jpg", "https://example.com/image2.jpg", "https://example.com/image3.jpg" ] } ``` **Note:** Media file order is not guaranteed at delivery. *** ## How can I upload media to an MMS message? ### Via Console 1. Navigate to **Messaging > MMS Media Upload** 2. Upload files 3. Use returned `media_id` in API requests ### Via API Use the [Media API](https://www.plivo.com/docs/messaging/api/media/) to upload and manage files. ### Hosted Media Host media on any cloud storage (S3, GCS, etc.) and provide the URL in `media_urls`. *** ## How long does Plivo store MMS media files? | Feature | Details | | ---------------- | ------------------- | | Storage duration | Up to 1 year | | URL type | Publicly accessible | | Extension | Case-by-case basis | Media files sent or received are stored in your account with unique URLs. *** ## How can I retrieve Plivo MMS media files? **Via SDK:** Use the list media method **Via API:** Use the [Media API](https://www.plivo.com/docs/messaging/api/media/) *** ## How do I receive MMS messages? 1. Set `message_url` on your Plivo application 2. Assign MMS-enabled number to application 3. Plivo POSTs inbound MMS to your URL ### Inbound Parameters In addition to standard SMS parameters: | Parameter | Description | | ----------------------- | ----------------------------- | | `Type` | "mms" for multimedia messages | | `Media0`, `Media1`, ... | URLs of attached media files | *** ## What do the different MMS delivery statuses mean? | Status | Meaning | | --------------- | --------------------------------- | | **queued** | Message accepted, waiting to send | | **sent** | Sent to carrier | | **delivered** | Confirmed delivery to recipient | | **undelivered** | Failed to deliver | | **failed** | Error occurred | View status in Message Detail Records or via delivery callbacks. *** ## Can I send and receive MMS on my toll-free phone number? Yes. Toll-free numbers support MMS in the US and Canada. **Features:** * Videos up to 40 seconds * Audio files * Animated GIFs * Images and slideshows * Automatic message queuing *** ## What are the MMS rate limits? ### Account Level | Limit | Value | | --------------- | ------------------------- | | Default MMS MPS | 0.25 | | API concurrency | 100 simultaneous requests | ### Per Number Long code numbers have individual throughput limits. *** ## What happens to MMS messages sent to unsupported destinations? MMS to countries or devices without MMS support returns HTTP 400 error. *** ## What happens to MMS messages sent from unsupported phone numbers? HTTP 400 error is returned. Use an MMS-enabled number. *** ## Does Plivo do anything with the metadata associated with digital pictures? * Metadata (date, time, location) is usually stripped by sending carrier * If carrier preserves metadata, Plivo passes it through * No modification of received metadata *** ## Related Resources * [Messaging API Overview](/docs/messaging/messaging-api) * [SMS](/docs/messaging/sms) * [MMS API Reference](https://www.plivo.com/docs/messaging/api/message/) * [Media API Reference](https://www.plivo.com/docs/messaging/api/media/)