The Intercom Alternative for Customer Support Teams

Using Intercom? Pay 50% less for the same features with Plivo CX.

Deliver remarkable customer service through chat, voice, messaging - at half the price. Try Plivo CX, the Intercom alternative that empowers your support team to:
Resolve customer support issues faster, and more effectively
Utilize multiple channels, including voice simultaneously to reduce wait time
Operate seamlessly with all customer interactions (voice, message, chat) in one place
Preconfigured Integrations
Official Partner of Salesforce, Zendesk, Freshdesk and Zoho. Pre-built integrations bring data and functionality into the Plivo CX Agent Desktop.
Secure and Regulation Compliant
SOC 2, Privacy Shield, CCPA, GDPR, PCI-DSS, HIPAA
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Enterprise-grade platform with 99.99% uptime, ranked #1 in customer satisfaction on G2.

Why Plivo CX is the top Intercom alternative

Pay for only what you need.

Sign up for the pricing plan with the features you need, and get a predictable, transparent bill every month.
Intercom offers bundled packages that come with a determined set of features. Add-ons and extras can mean surprise bills at the end of the month.

Manage multiple channels with ease.

Switch channels with a few clicks, and manage channels simultaneously to deliver true omnichannel service.
Intercom uses a 3rd party provider to switch from messages to voice, which leaves context out of the conversation.

Finally, get everyone on the same page

Collect all customer interactions in one place with the unified agent desktop to get a single source of truth.
Intercom is missing true omnichannel functionality - meaning data silos for your teams. 

Plivo CX vs Intercom: Extra add-ons add up fast

Do you really need more feature bloat?
Feature for feature, Plivo CX offers more comprehensive value for money.
Value For Money
Chat only for
Starting at
Voice, SMS, and WhatsApp Included in Omnichannel Packages
Extra add-on
Bundled Seats and Usage
Extra add-on for seats
One-on-one onboarding
Extra add-on
Extra add-on
Core Features
Live chat + Chatbot
Knowledge Base/FAQ
Seamlessly Switch Channels & Use Channels Simultaneously
Integrations with all systems
Includes pre-configured, and custom integrations
Only offers pre-configured integrations
Customizable Web Chat Widget
Real-Time Dashboards

Save 50% Compared to Intercom with Flexible All-In Pricing

Exceptional customer service doesn’t have to be expensive.
Web & In-App Chat
Self-service chatbot
Unified Agent Desktop with omnichannel conversations
No-Code Flow Builder
Basic Reports
Preconfigured Integrations
24/5 Support
Book Demo & Start Free Trial
Includes everything in Growth Chat-Only, plus:
Inbound & Outbound Calling
International & Toll-Free Calling
Automatic Call Distributor (ACD)
Call Recordings
Call Forwarding & Transfer
Live Conversation Monitoring
Book Demo & Start Free Trial

We work where you work.

Get simple, no-code integrations to ensure two-way data exchange, and simple workflows connecting to your helpdesk software, CRM, order management, payment, and other business systems. No more toggling between different platforms - Plivo CX brings it all in one.
Custom Integrations via API

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