When you think about purchasing something, what’s the best indication that you’re investing in something worthwhile? It isn’t the price or the specs. The best indication is a glowing recommendation from someone you trust.
Customer satisfaction is the reason retail websites let customers rate and review products they buy (and why vendors try to game the process, but that’s another story). It’s also why enterprise software review sites such as G2, Capterra, FinancesOnline, and Software Advice exist.
Personal recommendations are worth a lot. If you have a friend or colleague who uses Plivo, ask them what they think of our cloud communication platform. If you don’t, check out the software review sites. You’ll find that Plivo is consistently ranked highest in its category for ease of use, customer service, and user satisfaction.
Those high ratings don’t happen by accident. Customer success is a key priority for everyone at Plivo — not just our support team, but also our documentation writers, our customer success managers, and company executives. Even our sales team considers user satisfaction a key result. We won’t get your signature on a sales contract and disappear. Instead, we provide consultative support to get you started quickly on the road to success.
G2, the top peer-to-peer reviews site for enterprise software, shows Plivo ranked number one in satisfaction among cloud communications platforms. Read the report, and also check out the G2 Grid for Cloud Communications Platforms. See that green logo all the way over on the right of the Satisfaction axis, ahead of 18 competitors? That’s us.
In the G2 report, we received top-of-the-list rankings in six categories:
- Likelihood to recommend
- Ease of admin
- Ease of doing business with
- Quality of support
- Ease of setup
- Ease of use
Plivo’s overall satisfaction score was 92, making us the highest-rated cloud communication platforms on the market. By comparison, Twilio, our top competitor, scored 79. We received ratings of four or five stars (out of a possible five) from 95% of reviewers. You can get the full comparison report here.
All of that love and approval from people who use our software suggests you owe it to your company to put Plivo on your short list of evaluation candidates. See for yourself how well Plivo meets your business needs. Sign up for a free trial today.